End-user Evaluation of a Mobile Application Prototype for Territorial Innovation

Eliza Oliveira, André Branco, Daniel Carvalho, Eveline Sacramento, Oksana Tymoshchuk, Luis Pedro, Maria Antunes, Ana Almeida, Fernando Ramos

2021

Abstract

This study is part of a larger research effort taking place under the umbrella of CeNTER Program, an interdisciplinary project that aims to promote the development of the Centro Region of Portugal. The general contribution of this paper is the evaluation of a mobile application prototype that promotes collaboration between the various agents involved in Tourism, Health and Wellbeing. For the evaluation of the prototype, different methods were employed, which included the collection of quantitative and qualitative data. Quantitative data were obtained through the combination of two User Experience evaluation tools (SUS and AttrakDiff) and from usability metrics of effectiveness and efficiency, which are key factors related to the usability of a product. Qualitative data were obtained using the Think-aloud protocol, which allowed immediate feedback from end-users on their experience of interacting with the prototype. Although there are still several improvements to be addressed, the overall end-users’ opinions show that the CeNTER application is a sustainable and timely contribution, with an interesting potential to help foster community-led initiatives. The article offers a better understanding for the evaluation of mobile applications, which foster the same subject approached in this study.

Paper Citation

in Harvard Style

Oliveira E., Branco A., Carvalho D., Sacramento E., Tymoshchuk O., Pedro L., Antunes M., Almeida A. and Ramos F. (2021). End-user Evaluation of a Mobile Application Prototype for Territorial Innovation. In Proceedings of the 23rd International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-758-509-8, pages 495-504. DOI: 10.5220/0010479104950504

in Bibtex Style

@conference{iceis21,
author={Eliza Oliveira and André Branco and Daniel Carvalho and Eveline Sacramento and Oksana Tymoshchuk and Luis Pedro and Maria Antunes and Ana Almeida and Fernando Ramos},
title={End-user Evaluation of a Mobile Application Prototype for Territorial Innovation},
booktitle={Proceedings of the 23rd International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2021},
pages={495-504},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010479104950504},
isbn={978-989-758-509-8},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 23rd International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - End-user Evaluation of a Mobile Application Prototype for Territorial Innovation
SN - 978-989-758-509-8
AU - Oliveira E.
AU - Branco A.
AU - Carvalho D.
AU - Sacramento E.
AU - Tymoshchuk O.
AU - Pedro L.
AU - Antunes M.
AU - Almeida A.
AU - Ramos F.
PY - 2021
SP - 495
EP - 504
DO - 10.5220/0010479104950504