Role of Citizens in the Development of Smart Cities: Benefit of Citizen’s Feedback for Improving Quality of Service

Priyanka Singh, Fiona Lynch, Markus Helfert

Abstract

The initiatives around the involvement of citizens in smart city development is increasing significantly with the aim of enhancing the quality of life for the citizens of these cities through better public services. There is plethora of studies discussing various technologies and platforms to obtain citizen’s feedback for smart city development. Nonetheless, there are very limited studies which provide guidance on how to utilise those feedbacks and improve quality of the services in order to provide better experience to the citizens. This paper examines past work regarding different aspects of citizen’s involvement in smart cities and classify the existing literature through the lens of a smart city framework. This study offers an overview of diverse concepts and platforms associated with the role of citizens in smart city design and development by featuring possible linkages to the related layers of the adopted framework. This study further proposes a conceptual model to incorporate citizen’s feedback in more structured way at architecture level in order to meet their requirements and to provide improved quality of services to them.

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Paper Citation


in Harvard Style

Singh P., Lynch F. and Helfert M. (2021). Role of Citizens in the Development of Smart Cities: Benefit of Citizen’s Feedback for Improving Quality of Service. In Proceedings of the 10th International Conference on Smart Cities and Green ICT Systems - Volume 1: SMARTGREENS, ISBN 978-989-758-512-8, pages 35-44. DOI: 10.5220/0010442000350044


in Bibtex Style

@conference{smartgreens21,
author={Priyanka Singh and Fiona Lynch and Markus Helfert},
title={Role of Citizens in the Development of Smart Cities: Benefit of Citizen’s Feedback for Improving Quality of Service},
booktitle={Proceedings of the 10th International Conference on Smart Cities and Green ICT Systems - Volume 1: SMARTGREENS,},
year={2021},
pages={35-44},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010442000350044},
isbn={978-989-758-512-8},
}


in EndNote Style

TY - CONF

JO - Proceedings of the 10th International Conference on Smart Cities and Green ICT Systems - Volume 1: SMARTGREENS,
TI - Role of Citizens in the Development of Smart Cities: Benefit of Citizen’s Feedback for Improving Quality of Service
SN - 978-989-758-512-8
AU - Singh P.
AU - Lynch F.
AU - Helfert M.
PY - 2021
SP - 35
EP - 44
DO - 10.5220/0010442000350044