Proposed Use of a Conversational Agent for Patient Empowerment

Marco Alfano, Marco Alfano, John Kellett, Biagio Lenzitti, Markus Helfert

Abstract

Empowerment is a process through which people acquire the necessary knowledge and self-awareness to understand their conditions and treatment options, make informed choices and self-manage their health conditions in daily life, in collaboration with medical professionals. Conversational Agents in healthcare could play an important role in the process of empowering a person but, so far, they have been seldom been used for this purpose. This paper presents the basic principles and preliminary implementation of a conversational health agent for patient empowerment. It dialogues with the user in a “natural” way, collects health data from heterogeneous sources and provides the user with specific and relevant information. This allows a person/patient to create his/her own opinion on health matters in the most complete and objective way, and, therefore, it facilitates the empowerment process.

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Paper Citation


in Harvard Style

Alfano M., Kellett J., Lenzitti B. and Helfert M. (2021). Proposed Use of a Conversational Agent for Patient Empowerment.In Proceedings of the 14th International Joint Conference on Biomedical Engineering Systems and Technologies - Volume 4: Scale-IT-up, ISBN 978-989-758-490-9, pages 817-824. DOI: 10.5220/0010414408170824


in Bibtex Style

@conference{scale-it-up21,
author={Marco Alfano and John Kellett and Biagio Lenzitti and Markus Helfert},
title={Proposed Use of a Conversational Agent for Patient Empowerment},
booktitle={Proceedings of the 14th International Joint Conference on Biomedical Engineering Systems and Technologies - Volume 4: Scale-IT-up,},
year={2021},
pages={817-824},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010414408170824},
isbn={978-989-758-490-9},
}


in EndNote Style

TY - CONF

JO - Proceedings of the 14th International Joint Conference on Biomedical Engineering Systems and Technologies - Volume 4: Scale-IT-up,
TI - Proposed Use of a Conversational Agent for Patient Empowerment
SN - 978-989-758-490-9
AU - Alfano M.
AU - Kellett J.
AU - Lenzitti B.
AU - Helfert M.
PY - 2021
SP - 817
EP - 824
DO - 10.5220/0010414408170824