SMARTINSUR: A Platform for Digitizing Business Transactions in the Insurance Industry

Andreas Lux, Michael Muth

Abstract

For the digitization of business processes in insurance, the concept of a platform is presented that is based on the design principles of modern software architectures (domain-driven design, micro services). This raises the question of whether the complex application scenario can be realized with this software development approach and whether the advantages of agile development come into play. The complex interplay of the different roles involved in the processes, namely insurance companies, sales organizations and brokers, is illustrated using the example of a document service. The advantages resulting from the digitization of the example process, such as labor and cost savings, but also quality improvement and increased customer satisfaction are worked out. In the near future, process events will be recorded via the integration of a process mining service that can be of great help for further process optimization.

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Paper Citation


in Harvard Style

Lux A. and Muth M. (2020). SMARTINSUR: A Platform for Digitizing Business Transactions in the Insurance Industry.In Proceedings of the 22nd International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-758-423-7, pages 796-800. DOI: 10.5220/0009512607960800


in Bibtex Style

@conference{iceis20,
author={Andreas Lux and Michael Muth},
title={SMARTINSUR: A Platform for Digitizing Business Transactions in the Insurance Industry},
booktitle={Proceedings of the 22nd International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2020},
pages={796-800},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009512607960800},
isbn={978-989-758-423-7},
}


in EndNote Style

TY - CONF

JO - Proceedings of the 22nd International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - SMARTINSUR: A Platform for Digitizing Business Transactions in the Insurance Industry
SN - 978-989-758-423-7
AU - Lux A.
AU - Muth M.
PY - 2020
SP - 796
EP - 800
DO - 10.5220/0009512607960800