A Methodology for Determination of Performance Measures Thresholds for Business Process

Mariem Kchaou, Wiem Khlif, Faiez Gargouri

Abstract

Business process performance is vital for organizations which aim to produce a high performance model. In the literature, performance of the business process can be evaluated through formal verifications, simulation, or a set of measures. In this paper, we adopt measures-based assessment to evaluate the performance of business process models, modelled with Business Process Modelling and Notation (BPMN), in terms of the characteristics related to BPMN elements (i.e. time behaviour, cost ) and characteristics related to the actor (ie. availability, suitability and its cost). We propose a methodology based on fuzzy logic which apply performance measures to assess these characteristic’s levels. In addition, it expresses the problem of defining threshold based on a set of BPMN models2s. Furthermore, our methodology evaluates the performance of business process models based on fuzzy logic. The efficiency of the proposed methodology is illustrated through a case study and a tool that fully support the developed system.

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Paper Citation


in Harvard Style

Kchaou M., Khlif W. and Gargouri F. (2020). A Methodology for Determination of Performance Measures Thresholds for Business Process.In Proceedings of the 15th International Conference on Evaluation of Novel Approaches to Software Engineering - Volume 1: ENASE, ISBN 978-989-758-421-3, pages 144-157. DOI: 10.5220/0009397801440157


in Bibtex Style

@conference{enase20,
author={Mariem Kchaou and Wiem Khlif and Faiez Gargouri},
title={A Methodology for Determination of Performance Measures Thresholds for Business Process},
booktitle={Proceedings of the 15th International Conference on Evaluation of Novel Approaches to Software Engineering - Volume 1: ENASE,},
year={2020},
pages={144-157},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009397801440157},
isbn={978-989-758-421-3},
}


in EndNote Style

TY - CONF

JO - Proceedings of the 15th International Conference on Evaluation of Novel Approaches to Software Engineering - Volume 1: ENASE,
TI - A Methodology for Determination of Performance Measures Thresholds for Business Process
SN - 978-989-758-421-3
AU - Kchaou M.
AU - Khlif W.
AU - Gargouri F.
PY - 2020
SP - 144
EP - 157
DO - 10.5220/0009397801440157