Playing the Role of Co-designers on Mobile PWAs: An Investigation of End-Users Interaction

Giulia Cardieri, Luciana Zaina

Abstract

Progressive Web App (PWA) is a new approach that combines technology resources of both web and native apps. End-User Development (EUD) is an approach from which end-users participate actively in a system’s design process. PWAs are a recent technology and the impacts of associating EUD and PWAs have been little exploited. To cover this gap, we proposed the PWA-EU approach in previous work. In this paper, we present an investigation about end-users interactions when they act as co-designers on PWAs. We built a mobile app based on the PWA-EU approach and conducted a study with 18 participants with eight acting as co-designers of the app, and ten interacting as non-designers. We carried out a qualitative analysis from the participants’ interaction focusing on the breakdowns communication and user experience (UX) of the participants. Our gathered evidence points out that even acting as co-designers participants still have communication breakdowns. Moreover, those who acted as co-designs had a more satisfying experience than those who did not.

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Paper Citation


in Harvard Style

Cardieri G. and Zaina L. (2020). Playing the Role of Co-designers on Mobile PWAs: An Investigation of End-Users Interaction.In Proceedings of the 22nd International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-758-423-7, pages 476-486. DOI: 10.5220/0009350804760486


in Bibtex Style

@conference{iceis20,
author={Giulia Cardieri and Luciana Zaina},
title={Playing the Role of Co-designers on Mobile PWAs: An Investigation of End-Users Interaction},
booktitle={Proceedings of the 22nd International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2020},
pages={476-486},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009350804760486},
isbn={978-989-758-423-7},
}


in EndNote Style

TY - CONF

JO - Proceedings of the 22nd International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - Playing the Role of Co-designers on Mobile PWAs: An Investigation of End-Users Interaction
SN - 978-989-758-423-7
AU - Cardieri G.
AU - Zaina L.
PY - 2020
SP - 476
EP - 486
DO - 10.5220/0009350804760486