Simulation-based Business Process Evaluation in Home Health Care Logistics Management

Fabian Lorig, Colja Becker, Daniel Lebherz, Stephanie Rodermund, Ingo Timm

Abstract

Home health care (HHC) providers face an increasing demand in care services, while the labor market only offers a limited number of professionals. To cope with this challenge from a HHC provider’s perspective, available resources must be deployed efficiently taking into account individual human needs and desires of employees as well as customers. On the one hand, corresponding strategic management questions arise, e.g., distribution or relocation of establishments or expansion of the vehicle fleet. On the other hand, logistical challenges such as the flexible and robust planning and scheduling of HHC service provision must be addressed by operational HHC management. This paper targets both perspectives by providing an integrated simulation-based framework for the evaluation of different business processes. Methods from Agent-based Simulation, Dynamic Microsimulation, and (Distributed) Artificial Intelligence are combined to investigate HHC service provision and to support practical decision-making. The presented approach aims to facilitate the reasonable development of the HHC provider’s organization to ensure the sustainable delivery of required medical care.

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Paper Citation


in Harvard Style

Lorig F., Becker C., Lebherz D., Rodermund S. and Timm I. (2020). Simulation-based Business Process Evaluation in Home Health Care Logistics Management.In Proceedings of the 6th International Conference on Information and Communication Technologies for Ageing Well and e-Health - Volume 1: ICT4AWE, ISBN 978-989-758-420-6, pages 226-235. DOI: 10.5220/0009348902260235


in Bibtex Style

@conference{ict4awe20,
author={Fabian Lorig and Colja Becker and Daniel Lebherz and Stephanie Rodermund and Ingo Timm},
title={Simulation-based Business Process Evaluation in Home Health Care Logistics Management},
booktitle={Proceedings of the 6th International Conference on Information and Communication Technologies for Ageing Well and e-Health - Volume 1: ICT4AWE,},
year={2020},
pages={226-235},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009348902260235},
isbn={978-989-758-420-6},
}


in EndNote Style

TY - CONF

JO - Proceedings of the 6th International Conference on Information and Communication Technologies for Ageing Well and e-Health - Volume 1: ICT4AWE,
TI - Simulation-based Business Process Evaluation in Home Health Care Logistics Management
SN - 978-989-758-420-6
AU - Lorig F.
AU - Becker C.
AU - Lebherz D.
AU - Rodermund S.
AU - Timm I.
PY - 2020
SP - 226
EP - 235
DO - 10.5220/0009348902260235