Software Projects Success and Informal Communication: A Brazilian Bank Case Study

Leandro Rezende, Edmir Prado, Alexandre Grotta

Abstract

Technology project management is challenging. However, there are few works in the literature related to informal communication and project success. Therefore, this research aims to analyse the influence of informal communication on the short - and medium - term success of software development projects in a Brazilian banking institution. This research is based on a literature review about project communication and success. The research has a qualitative and descriptive approach and used an ex-post-fact strategy. Ten software development project management professionals were interviewed at a large banking institution in the first half of 2019. The research found an association between informal communication with project efficiency and contribution to the project team. No association was found between this communication line and customer contribution. In addition, it made more contributions in waterfall projects than in agile projects.

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Paper Citation


in Harvard Style

Rezende L., Prado E. and Grotta A. (2020). Software Projects Success and Informal Communication: A Brazilian Bank Case Study.In Proceedings of the 22nd International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-758-423-7, pages 169-176. DOI: 10.5220/0009346201690176


in Bibtex Style

@conference{iceis20,
author={Leandro Rezende and Edmir Prado and Alexandre Grotta},
title={Software Projects Success and Informal Communication: A Brazilian Bank Case Study},
booktitle={Proceedings of the 22nd International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2020},
pages={169-176},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009346201690176},
isbn={978-989-758-423-7},
}


in EndNote Style

TY - CONF

JO - Proceedings of the 22nd International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - Software Projects Success and Informal Communication: A Brazilian Bank Case Study
SN - 978-989-758-423-7
AU - Rezende L.
AU - Prado E.
AU - Grotta A.
PY - 2020
SP - 169
EP - 176
DO - 10.5220/0009346201690176