Personal Documents Classification using a Hybrid Framework at a Mobile Insurance Company: A Case Study

Raissa Barcellos, Rodrigo Salvador

Abstract

In the information age, coupled with the full range and speed of data, the ease of access to new disruptive technologies brings the relevant problem of document classification. Identifying and categorizing documents is still a very challenging initiative addressed in the literature. This paper analyzes the construction of a document classification hybrid framework in a real business context. The research is based on a case study addressing the construction of a hybrid framework that uses text and image in document classification and how this framework can be useful in an authentic context of a mobile insurance company. Excellent accuracy and precision results were found in the use of both approaches, even considering a possible fraudulent circumstance. From these results we can conclude that using the hybrid framework, using the visual approach as a filter — which is more efficient in verifying the authenticity of documents— and consolidating the results with the textual approach, is a convincing option for deployment in the company in question.

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Paper Citation


in Harvard Style

Barcellos R. and Salvador R. (2020). Personal Documents Classification using a Hybrid Framework at a Mobile Insurance Company: A Case Study.In Proceedings of the 22nd International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 978-989-758-423-7, pages 490-497. DOI: 10.5220/0009340204900497


in Bibtex Style

@conference{iceis20,
author={Raissa Barcellos and Rodrigo Salvador},
title={Personal Documents Classification using a Hybrid Framework at a Mobile Insurance Company: A Case Study},
booktitle={Proceedings of the 22nd International Conference on Enterprise Information Systems - Volume 1: ICEIS,},
year={2020},
pages={490-497},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009340204900497},
isbn={978-989-758-423-7},
}


in EndNote Style

TY - CONF

JO - Proceedings of the 22nd International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - Personal Documents Classification using a Hybrid Framework at a Mobile Insurance Company: A Case Study
SN - 978-989-758-423-7
AU - Barcellos R.
AU - Salvador R.
PY - 2020
SP - 490
EP - 497
DO - 10.5220/0009340204900497