A Conceptual Method for Eliciting Trust-related Software Features for Computer-mediated Introduction

Angela Borchert, Nicolás Ferreyra, Maritta Heisel

2020

Abstract

Computer-Mediated Introduction (CMI) describes the process in which individuals with compatible intentions get to know each other through social media platforms to eventually meet afterwards in the physical world (i.e. sharing economy and online dating). This process involves risks such as data misuse, self-esteem damage, fraud or violence. Therefore, it is important to assess the trustworthiness of other users before interacting with or meeting them. In order to support users in that process and, thereby, reducing risks associated with CMI use, previous work has come up with the approach to develop CMI platforms, which consider users’ trust concerns regarding other users by software features addressing those. In line with that approach, we have developed a conceptual method for requirements engineers to systematically elicit trust-related software features for a safer, user-centred CMI. The method not only considers trust concerns, but also workarounds, trustworthiness facets and trustworthiness goals to derive requirements as a basis for appropriate trust-related software features. In this way, the method facilitates the development of application-specific software, which we illustratively show in an example for the online dating app Plenty of Fish.

Paper Citation

in Harvard Style

Borchert A., Ferreyra N. and Heisel M. (2020). A Conceptual Method for Eliciting Trust-related Software Features for Computer-mediated Introduction.In Proceedings of the 15th International Conference on Evaluation of Novel Approaches to Software Engineering - Volume 1: ENASE, ISBN 978-989-758-421-3, pages 269-280. DOI: 10.5220/0009328102690280

in Bibtex Style

@conference{enase20,
author={Angela Borchert and Nicolás Ferreyra and Maritta Heisel},
title={A Conceptual Method for Eliciting Trust-related Software Features for Computer-mediated Introduction},
booktitle={Proceedings of the 15th International Conference on Evaluation of Novel Approaches to Software Engineering - Volume 1: ENASE,},
year={2020},
pages={269-280},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009328102690280},
isbn={978-989-758-421-3},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 15th International Conference on Evaluation of Novel Approaches to Software Engineering - Volume 1: ENASE,
TI - A Conceptual Method for Eliciting Trust-related Software Features for Computer-mediated Introduction
SN - 978-989-758-421-3
AU - Borchert A.
AU - Ferreyra N.
AU - Heisel M.
PY - 2020
SP - 269
EP - 280
DO - 10.5220/0009328102690280