Effect of Job Facility Satisfaction on Employee Performance

Tubagus Ahmad Darojat

, Jenni Veronika Br Ginting

Neni Mulyani

, Jeperson Hutahaean

Arridha Zikra Syah

Faculty Of Business Economics, Singaperbangsa Karawang University

Informatics Management, STMIK Kristen Neumann, Medan, Indonesia

Information Systems, STMIK Royal Kisaran, Indonesia

Computer system, STMIK Royal Kisaran, Indonesia

Keywords: Work Facilities, Employee Performance,

MOORA

Abstract: Advancing and developing is the goal of every company or organization which is usually measured by the

success of a leader through management. Every organization will pay attention to the shortcomings and needs

of employees as the most important resource in the pace of the organization and company. Employees' needs,

facilities and interests are the main aspects of a good leader. For this purpose, the assessment and measurement

of employee performance satisfaction needs to be done. This needs to be done to determine the improvements

and follow-ups that a company must take to continue to improve employee performance in order to achieve

company goals. In this study, an approach in the form of the Multi Objective Optimization method on The

Basis of Ratio Analysis (MOORA) to assess how high the level of satisfaction of each employee is with the

facilities owned by the company in improving employee performance.

1 INTRODUCTION

Generally, a company is a gathering place for an

activity to produce a product that has a selling value

and which will be marketed both in the local area,

throughout the country to foreign countries, the types

of companies are very many, not only produce

products that can be held or are in physical form but

some companies. also offers services, and each

company has its own role and organizational structure

designed to achieve the goals of each a company.

Each company has its own policies in managing

each division of the company. Every company must

revise and evaluate their divisions due to changes in

conditions and certain factors. Companies also usually

carry out evaluations in order to maintain the integrity

of each work process that is made. The function of

maintaining and evaluating itself is to stay focused on

developing and defending in order to maintain the

existence and goals that the company wants to

achieve.

The achievement itself has supporting factors both

from external factors, namely by continuing to see the

opportunities and needs of consumers for the products

they need and continuing to develop according to the

times (so as not to miss other products or competing

companies). The next factor is internal factors, the

most important internal factor is none other than HR

(Human Resources), human resources who are better

known among Indonesian people as employees.

Employees are people who help run a production

and organization of a company, where later the labor

and work they do will get wages in the form of

salaries. The employees themselves will give their full

time to help the realization of the goals the company

wants to achieve in a long or short period of time.

Accelerating the achievement of a company's goals

shows that the company has good organizational

management, especially human resource

management. Humans regulate all aspects that exist

within the company so that evaluation, monitoring,

and motivation are needed which will have a positive

impact on increasing the value and achieving

company goals.

Very many companies do not care about this,

which makes many employees who do not want to

contribute and give poor performance to the company

so that employees choose to stop working and require

companies to recruit and have to retrain which results

in slow company work processes. This happens

because most companies require employees to provide

more work and continue to work and demand total

employee performance without thinking about what

Darojat, T., Br Ginting, J., Mulyani, N., Hutahaean, J. and Syah, A.

Effect of Job Facility Satisfaction on Employee Performance.

DOI: 10.5220/0010387000003051

In Proceedings of the International Conference on Culture Heritage, Education, Sustainable Tourism, and Innovation Technologies (CESIT 2020), pages 647-650

ISBN: 978-989-758-501-2

647

employees need in order to meet the demands of the

company properly and seriously. One of the needs of

an employee for his company and also the most

important thing is the completeness of company

facilities [1].

Company work facilities are all important support

needed by the company, apart from salaries,

employees need comfort in carrying out their work

such as getting all work needs, facilities in the form of

a comfortable work space, maintenance tools for

work, benefits and work safety in the form of

insurance as an investment in work. These facilities

should be able to make employees feel at home and

provide high and maximum loyalty[2].

Employee performance is what employees give in

the form of their respective qualities or can be called

performance. An employee's performance can be

measured by looking at his work achievement in each

division of work. Employee performance is also

known as job performance. Good employee

performance is very important for the company to

know to see the extent to which employees contribute

to the progress and achievement of company goals.

From the above shows that the company must be able

to assess the level of employee satisfaction with the

work facilities provided in order to evaluate human

resources better.

To see the effect of job facility satisfaction on

employee performance, it is necessary to assess each

level of employee satisfaction with the facility using a

multi-objective optimization approach based on ratio

analysis (MOORA). Previous research conducted by

Sutarno in determining product marketing by

implementing MOORA was able to determine market

locations more efficiently [3]. The MOORA method

can also select students who receive scholarships [4].

From the application of MOORA, it is expected to see

the level of satisfaction of an employee.

To see the effect of job facility satisfaction on

employee performance, it is necessary to evaluate

each level of employee satisfaction with the facility

using the MOORA approach by looking at the highest

level of employee satisfaction which shows how much

influence the work facilities provided by the company.

2 METODOLOGI PENELITIAN

2.1 Multi-objective Optimization on

the Base of Ratio Analysis

Multi-objective optimization on the basis of ratio

analysis is one of the methods that uses the highest

ranking in determining alternative decisions. Moora

is also known as a method that has a level of ease in

solving problems and is flexible. This method is

commonly used in various types of decision making

and ranking of an object to be tested based on the

level of criteria it has [3] - [7].

The stages in this method can be seen as follows:

1. Decision Matrix

𝑥

𝑥



𝑥



.𝑥



𝑥



𝑥



.𝑥



....

𝑥



𝑥



.𝑥



 (1)

2. Normalization

𝑥



∗

𝑥







∑

𝑥





𝑗1,2,….,𝑛





(2)

3. Attribute Optimization

𝑦





∑

𝑥



∗







∑

𝑥



∗



(3)

To further maximize the weighting results, it can

be done as follows

𝑦





∑

𝑤



𝑥



∗







∑

𝑤



𝑥



∗





𝑗

1,2,….,𝑛



(4)

3 RESULTS AND DISCUSSIONS

The analysis in this study conducted several questions

about the comfort and types of facilities provided by

the company. Each statement given is then

accumulated

in numerical form to make it easier to

process using the Morra method. The criteria used are

the types of facilities

available with employee

assessments as an alternative. This study uses a

quantitative method that displays the calculation of

the assessment and the results show the percentage

effect of work facilities on employee performance.

The flow of using the method in solving problems can

be seen as in Figure 1:

Table 1: Employee Alternative.

Alternative Employee

A1 Andilo Setiawan

A2 Rizky Purba

A3 Roni Ramadhan

A4 Mira Apriansyah

A5 Nita Anggraini

A6 Wawan indra

A7 Rico aprian

A8 Dandi pratama

A9 Rizki abdillah

A10 Ardan Akmal

CESIT 2020 - International Conference on Culture Heritage, Education, Sustainable Tourism, and Innovation Technologies

648

Table 2: Criteria and Weighted.

Criteria Attribute Types Weighted

C1 Life Insurance, BPJS Benefit 15%

C2 Comfortable Room Benefit 15%

C3 Salary Benefit 25%

C4 Overtime and Annual Bonuses Benefit 20%

C5 Work Support Equipment Benefit 25%

Table 3: Rating Points to Criteria.

Attribute Shortened to Value

Very Good VG 5

Good G 4

Pretty Good PG 3

Bad B 2

Very Bad VB 1

Table 4. Alternative Data and Criteria.

Alternative C1 C2 C3 C4 C5

A1 G PG G G G

A2 VG G G G VG

A3 VG VG VG VG G

A4 VG G G G PG

A5 VG G G G G

A6 G VG PG G G

A7 VG G G VG VG

A8 VG G G G G

A9 G VG G G G

A10 G G VG PG PG

Based on Table 5, alternative data and attribute

weighting can be simplified to be as in Table 5 in the

form of alternative matching tables and criteria.

Table 5: Match Rating Data.

Alternative C1 C2 C3 C4 C5 C6

A1 4 3 4 4 4 4

A2 5 4 4 4 5 5

A3 5 5 5 5 4 5

A4 5 4 4 4 3 5

A5 5 4 4 4 4 5

A6 4 5 3 4 4 4

A7 5 4 4 5 5 5

A8 5 4 4 4 4 5

A9 4 5 4 4 4 4

A10 4 4 4 3 3 4

The application of the MOORA method to see the

effect of job facility satisfaction on employee

performance can be seen in the following steps.

Prepare a Decision Matrix.

Table 6: Decision Matrix.

4 3 4 4 4 4

5 4 4 4 5 5

5 5 5 5 4 5

5 4 4 4 3 5

5 4 4 4 4 5

4 5 3 4 4 4

5 4 4 5 5 5

5 4 4 4 4 5

4 5 4 4 4 4

4 4 4 3 3 4

4 3 4 4 4 4

5 4 4 4 5 5

5 5 5 5 4 5

5 4 4 4 3 5

5 4 4 4 4 5

The normalized matrix value obtained from the

sum of the values in the form and the root result is

used as a divisor for each row value.

Table 7. Normalized Matrix (x



∗

0,589768 0,46291 0,632456 0,624695 0,632456

0,73721 0,617213 0,632456 0,624695 0,79057

0,73721 0,771517 0,79057 0,780869 0,632456

0,73721 0,617213 0,632456 0,624695 0,474342

0,73721 0,617213 0,632456 0,624695 0,632456



∗

0,589768 0,771517 0,474342 0,624695 0,632456

0,73721 0,617213 0,632456 0,780869 0,79057

0,73721 0,617213 0,632456 0,624695 0,632456

0,589768 0,771517 0,632456 0,624695 0,632456

0,589768 0,617213 0,632456 0,468522 0,474342

The following is the result of the normalized value

multiplied by the weighted value of each of the

assessment criteria.

Effect of Job Facility Satisfaction on Employee Performance

649

Table 8: Matrix Optimization.

0,589768 0,46291 0,632456 0,624695 0,632456

0,73721 0,617213 0,632456 0,624695 0,79057

0,73721 0,771517 0,79057 0,780869 0,632456

0,73721 0,617213 0,632456 0,624695 0,474342

0,73721 0,617213 0,632456 0,624695 0,632456

𝑥



∗

𝑊 =

0,589768 0,771517 0,474342 0,624695 0,632456

0,73721 0,617213 0,632456 0,780869 0,79057

0,73721 0,617213 0,632456 0,624695 0,632456

0,589768 0,771517 0,632456 0,624695 0,632456

0,589768 0,617213 0,632456 0,468522 0,474342

The final results of calculations using the

MOORA method can be seen in Table 9.

Table 9: Final Results.

Alternative Employee

𝑦



Rank

A1 Andilo Setiawan 0,599069 9

A2 Rizky Purba 0,683859 3

A3 Roni Ramadhan 0,738239 1

A4 Mira Apriansyah 0,604802 7

A5 Nita Anggraini 0,644331 5

A6 Wawan indra 0,605831 6

A7 Rico aprian 0,715094 2

A8 Dandi pratama 0,644331 5

A9 Rizki abdillah 0,64536 4

A10 Ardan Akmal 0,551451 8

The results shown show that the effect of the

highest work facility satisfaction on employee

performance has a value of up to 74% so that it

increases the performance of the company and the

achievement of targets towards company goals is less

than 30% fulfillment which shows the chance of

success in the overall organizational management of

the company.

4 CONCLUSIONS

In this study, it can be seen that employee work

performance has increased because of the facilities

provided by the company. The test results with Moora

show that a satisfaction level of 100% gets a result of

74%. This value shows the high influence of work

facilities on employee performance. Conversely, only

26% of employees who do not feel influential on the

facilities of the 100 percent of the overall value.

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