The Development of Roll-On Roll-Off Ships Self Service E-Ticketing

Systems

Syurfah Ayu Ithriah, Agung Brastama Putra

, and I. Gede Okta Budi Mardana

Department of Information Systems, Universitas Pembangunan Nasional “Veteran” Jawa Timur, Surabaya, Indonesia

Keywords: information systems, e-ticketing, manifest

Abstract: The demand for utilizing mobile-based technology to improve operational performance is getting higher.

Many researchers have proven the effectiveness of mobile-based technology to support operational

performance. PT ASDP is one of the parties that requires a mobile-based system to support Ferry ticket

sales transactions. This need has led to the development of a mobile-based system that uses a NoSQL-based

database to support real-time transactions. The system was developed with a waterfall approach and UML

modeling. The test results show that the system can be used to complete Ferry ticket reservations and

become the basis for developing an integrated system.

1 INTRODUCTION

Bali is a major tourist destination in Indonesia

(Utama 2020), and therefore it is inseparable from

tourism (Endi 2020). Bali even ranks number 4 on

the traveler's choice list (Tripadvisor). There are

several ways to reach Bali, one of which is using a

Ferry, through the Java-Bali port. The party that

manages the entire administration regarding the

Ferry is PT. ASDP. It is a ferry service company for

transporting people, vehicles, goods - which has 29

branches spread across Indonesia. The Ketapang -

Gilimanuk Branch is one of the gateways from Java

Island to Bali Island and vice versa.

The flow of passenger, vehicle and goods traffic

at the ferry port continues to increase every year.

During peak conditions, long vehicle queues often

occur. It was because the ticket reservations and

registration process was still managed manually. On

the other hand, reducing waiting times is important

(Sandberg Hanssen and Larsen 2020), since it can

increase well-being (Guan et al. 2020). (Adducul

and Adducul 2020) argued that the adoption of

mobile technology could drive efficiency in

ticketing. This argument is also supported by

(Sahinboy 2020) and (Corsi et al. 2013) by showing

a ticketing system implementation scenario.

Potential solutions that mobile-based systems can

also offer include reduced fragmentation,

authentication problems, etc. (Corsi et al. 2013).

Moreover, knowing the passenger or vehicle data

as early as possible could help plan the sequence of

vehicle arrivals, which can increase the efficiency of

the time it takes to load the vehicle (Bayliss et al.

2020). All of this background encourages the

development of Roll-on Roll-off Ships Self Service

E-Ticketing Systems. This research aims to develop

a ferry (roll on roll off ships) self-service e-ticketing

systems at PT. ASDP Indonesia Ferry Ketapang-

Gilimanuk Branch. Which the outcome of this

research could accelerate record vehicles and

passengers' ferry service time.

2 PREVIOUS RESEARCH

This research was conducted based on previous

research results that had been carried out as a

comparison material to be studied. The research that

will be compared will not be far from the topic of

discussion, namely regarding the administrative

service information system for vehicle crossing.

In journal entitled Information Systems for

Ordering and Purchasing Ship Tickets Based on Sms

Gateway at PT. ASDP Indonesia Ferry (PERSERO)

Jepara explained that his research is to design and

build a system that can help manage administrative

610

Ithriah, S., Putra, A. and Budi Mardana, I.

The Development of Roll-On Roll-Off Ships Self Service E-Ticketing Systems.

DOI: 10.5220/0010369400003051

In Proceedings of the International Conference on Culture Heritage, Education, Sustainable Tourism, and Innovation Technologies (CESIT 2020), pages 610-614

ISBN: 978-989-758-501-2

Figure 1: ICONIX Process.

services at PT. ASDP Indonesia Ferry

(PERSERO) Jepara, from ordering to purchasing

boat tickets. Through this designed system, the

admin can record ship departure schedule data on

the web system. Besides that, the admin can also

record data on customers who have made orders via

SMS on the web system. The admin can select "Pay"

as a sign that the customer has done payment and

print tickets and print reports of data - data that have

made payments on the web system. Meanwhile,

customers can check departure, ticket reservations,

and ticket payments via an SMS gateway.(Pada et al.

2014)

In this study, there are several similarities with

the research above, including both to design a

system that can help manage administrative services

at the port, from planning such as ordering to

purchasing boat tickets. But in the research above,

the information system provided in the admin does

not have a feature to process SPB issuance, types of

ships and docks that can be operated. In contrast, the

research that will be made by the author has features

to process SPB issuance, types of ships and piers

that can be operated. On the web system.

Ordering boat tickets in the Riau islands

currently still using the conventional method, where

passengers buy tickets at The counter then pays

directly to the officer and gets proof of purchase in

the form of a ticket and the ticket is held by each

passenger during the trip by boat. In scientific

writing entitled Designing Ship Ticket Sales

Application Using Near Field Communication

(NFC) on this Mobile Device, the author tries to

make a prototype for ship ticket sales system design

using NFC devices. The system design will utilize e-

KTP (electronic Identity Card). The design results

are in the form of application prototypes on the

client-side and server-side. The client-side on the

mobile device uses the Android operating system,

and the server-side uses a web application to store

ticket sales transaction data so that it is expected to

automate ticket sales transaction data. (Kurniawan et

al. 2018)

This study has several similarities with the

author's research, namely about storing user

information data so that it can be used in transaction

activities to the client-side of mobile devices with

the selection of the android operating system and the

server-side in the form of a web application to store

data on ship ticket sales transactions using e-KTP

(Card Electronic Identity Identification) which

currently supports NFC devices. However, it also

has different data storage media for boat ticket sales

transactions if the above research uses NFC as a

transaction medium. Meanwhile, in this research, the

use of the QR Code is a medium of transactions in

helping to manage administrative services at the

port.

3 METHODOLOGY

The system development life cycle adopted was the

waterfall. This approach was chosen, considering

that the system requirements could be obtained at

the beginning of development. For the design stage,

this study uses the ICONIX process approach.

The ICONIX Process (Figure 1) is all about

building software designs from behavioral

requirements, step by step. In other words, it is about

writing the user manual first (or at least a few

paragraphs at a time, in use case form) as well as

double-checking the use cases to make sure that the

scenario takes into account and that behavior

description that has been written is the behavior that

the person needed. The second phase was defining a

set of objects (classes) with a proper set of attributes

and operations to implement the required behavior.

The ICONIX process can be broken down into the

following steps, which can be seen in Figure 1 : (1).

Identify domain objects (domain modeling), (2)

Determine use cases, (3) Conduct robustness

analysis and identify gaps in the domain model, (4)

Allocating behavior to objects (sequence diagram),

(5) Complete the static model (class diagram), (6)

Doing code writing (source code), (7) Perform

system testing and user acceptance. (Rosenberg et al.

2005)

Due to the limited space, detailed development

stages included in this paper was: planning, design,

coding, and testing which will be explained in the

following sub-section.

DYNAMIC

STATIC

GUI

Storyboard

Use case

model

Robustness

diagram

Sequence

diagram

Test plan

Domain

model

Updated

Domain

Model

Class model

Code

Unit &

Testing

The Development of Roll-On Roll-Off Ships Self Service E-Ticketing Systems

611

3.1 Planning

There were two activities at these stages. (1) Data

collection, system requirements analysis related to

business processes was carried out by interviewing

the related units: the Public Relations and Legal

Division. (2) The second stage is to analyze the

system requirements, which were running at PT.

ASDP Indonesia Ferry Ketapang Branch.

Figure 2 describes that all passengers and / or

vehicles that will cross from the Ketapang-

Gilimanuk port must first register with the android

system that has been provided. If the schedule is

available, the passenger must enter the passenger

and vehicle data manifest on the Android system.

Passengers will get a QR-Barcode that will be

scanned in parking area of the Ketapang-Gilimanuk

port, suppose a passenger and / or vehicle enters the

dock. In that case, the field officer will scan the QR-

Barcode, convey the vehicle and / or passenger data

to the administrator, so that the administrator issues

the SPB.

Figure 2: Cross Functional Diagram.

3.2 Design

System modeling and database modeling were

developed based on the requirement gathering

process, which was done at the planning stage. The

modeling system used in this study is the Unified

Modeling Language (UML), which is a standard to

modeling the system(Grossman et al. 2005), which

consists of several diagrams, namely Use-Case

Diagrams, Robustness Diagrams, Sequence

Diagrams, and Class Diagrams. Due to limited

space, only a few sample diagrams will be shown in

this paper (i.e., use case, robustness, class diagram).

3.3 Coding

Figure 1: Use Case Diagram

Coding is an implementation of a system model

design to produce a prototype of the software. The

website-based system (used by port officials) uses

the PHP programming language combined with

HTML, CSS and Javascript. For android-based

systems (used by customers) using the Java

programming language. About NoSQL databases,

the database used was Firebase. NoSQL suitability

for large data sizes has been demonstrated in

(Celesti et al. 2020). Because it encourages

flexibility (Atzeni et al. 2020), it has good

performance (Jose and Abraham 2019), (Ravat et al.

2020), although some RDBMS features are not

available (González-Aparicio et al. 2018).

3.4 Testing

The Testing process focuses on the features and

functionality of the entire system, which is reviewed

by the end-user. The approach used in testing this

research is Black-Box Testing.

4 RESULT

4.1 Use Case

Three act ors is involved in the systems, see figure 3.

(i.e. Customer, Administrator, Operator). The

administrator is the authorized party to manage

transaction data. Administrators have the main task:

manage ticket data, schedule and ship routes. The

user is the party ordering the ticket. User/customer

has a main role: registration, viewing schedule

information, ordering tickets. Operators are port

sflow of Vehicle crossing administration

Passenger Field Officer Administrator

START

Pas senger

registration

Ch ecking s hip

schedules

Are schedule

available?

available

Fill out the

manifest

Not available

Get QR-Barcode

QR-

Barcode

Entrance area

Scan QR-

Barcode

S hip entry a rea

Scan QR-

Barcode

Issue SPB

END

CESIT 2020 - International Conference on Culture Heritage, Education, Sustainable Tourism, and Innovation Technologies

612

officers who are authorized to manage passenger

data.

4.2 Robustness Diagram

Figure 4 is one of the robustness diagrams of the

system that are considered important, ticket

reservations, which is why it is shown in this paper.

It can be briefly explained that, after the user

reviews the ticket order (order review) and the ticket

order confirmation (ticket order), the user will be

directed to the ticket detail page, as well as the

system will run the Ticket Booking model.

4.3 Database

Figure 4: Robustness Diagram

The type of database used is NoSQL. NoSQL

was chosen with the consideration that the system

can run in real-time.

Figure 5: Ticket Reservation

NoSQL is a database that does not use

relationships between tables. It is open source and

can partition large data, perform queries, replicate

data, and support consistency. NoSQL stands for

Not Only SQL, which means that NoSQL does not

only depend on the SQL programming language.

Data storage in a NoSQL database does not need to

be a table. Based on the data structure, NoSQL has

four categories, namely Key-Value Data Store,

Column Oriented Data Store, Document Oriented

Data Store, and Graph-Based Data Store.

4.4 Graphical User Interface

The system interface for an Android-based

application is shown in Figure 5. The user must

enter some data: customer, vehicle and passenger

details. All of this data will be validated at the

boarding gate at the port.

5 CONCLUSION

This paper has demonstrated the steps to develop

Roll-on Roll-off Ships Self Service E-Ticketing

Systems. The system was developed with a waterfall

approach and accommodated the needs of 3 actors.

Port Officers use a web-based system, while

customers can place orders using a mobile-based

application. The database used is firebase with

NoSQL technology so that it can run in real-time

and can support large volume transactions.

The design of the Systems was carried out by

applying the ICONIX Process model, which displays

four diagrams: use case diagrams, robustness

diagrams, sequence diagrams (due to limited space

has not shown in this paper) and class diagrams. The

database used was Firebase, which supports NoSQL.

The Systems have three different actors, namely

Administrators, Operators, and Users, as system

users based on android. Thus each user can obtain

information in accordance with their respective

roles, and data integration can be carried out

between users.

Business processes in this system are generated

through an analysis process. This process results in a

use case diagram, including ordering tickets, saving

tickets, canceling tickets, and scheduling crossing.

This research has some limitations. The

developed system only covered two ports: Ketapang

and Gilimanuk. Apart from that, this system could at

least serve as a starting point for the creation of

integrated ticketing (Turner and Wilson 2010),

intermodal (Göçmen and Erol 2019), and

collaboration as a service (Merkert et al. 2020). In

the short term, there are development opportunities

to implement near field communication based-

system (Zupanovic 2015), and Bluetooth-based

system (Campos Ferreira et al. 2020).

The Development of Roll-On Roll-Off Ships Self Service E-Ticketing Systems

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