Identification of Parental Satisfaction Parameters to Re-utilize Outpatient Services

Happyria Tarigan, Ermi Girsang, Sri Lestari R. Nasution

Abstract

Based on a survey results on satisfaction in Indonesian private hospitals, it was found that outpatient dissatisfaction was 60.7%, while in government hospitals it was higher at 74.96%. Hospital minimum service standards state patient satisfaction must reach 90%. One of the dissatisfaction effects is a decrease in loyalty or a desire to use the service again. The purpose of this study is to identify the relationship between parental satisfaction and the desire to re-use outpatient services. A cross sectional study using a population of 5,879 respondents with a sample of 100 respondents were used. Data were analyzed by univariate, bivariate through chi-square test, and multivariate through multiple logistic regression at a 95% confidence level (α = 0.05). The results of the study showed that the variables that led to the desire to re-use outpatient services were S (p = 0.016), service procedures (p = 0.003), and environment (p = 0.0026) while the unrelated variable was comfort (p = 0.468), and service results (p = 0.411). The variable with the biggest effect was the service procedure variable with the value Exp (B) / OR = 7.959. This value shows the opportunity to re-use outpatient services by 7.9 times higher.

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Paper Citation


in Harvard Style

Tarigan H., Girsang E. and R. Nasution S. (2020). Identification of Parental Satisfaction Parameters to Re-utilize Outpatient Services.In Proceedings of the International Conference on Health Informatics, Medical, Biological Engineering, and Pharmaceutical - Volume 1: HIMBEP, ISBN 978-989-758-500-5, pages 229-235. DOI: 10.5220/0010296002290235


in Bibtex Style

@conference{himbep20,
author={Happyria Tarigan and Ermi Girsang and Sri Lestari R. Nasution},
title={Identification of Parental Satisfaction Parameters to Re-utilize Outpatient Services},
booktitle={Proceedings of the International Conference on Health Informatics, Medical, Biological Engineering, and Pharmaceutical - Volume 1: HIMBEP,},
year={2020},
pages={229-235},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010296002290235},
isbn={978-989-758-500-5},
}


in EndNote Style

TY - CONF

JO - Proceedings of the International Conference on Health Informatics, Medical, Biological Engineering, and Pharmaceutical - Volume 1: HIMBEP,
TI - Identification of Parental Satisfaction Parameters to Re-utilize Outpatient Services
SN - 978-989-758-500-5
AU - Tarigan H.
AU - Girsang E.
AU - R. Nasution S.
PY - 2020
SP - 229
EP - 235
DO - 10.5220/0010296002290235