Forecasting Maternal Satisfaction with the Quality of Pregnancy and Childbirth Services using the ANFIS Method

Angel Jelita, Ermi Girsang, Sri Lestari R. Nasution

Abstract

The decrease in the number of patient visits to a hospital allegedly due to dissatisfaction because of the unexpected quality of service. The purpose of this study was to analyze the effect of the quality of pregnancy and childbirth services on maternal satisfaction. Evaluating and modeling variables on 18,782 respondents with 200 samples were conducted. Supporting analysis of the questionnaire data using univariate, bivariate with chi-square test, and multivariate with multiple logistic regression at the 95% confidence level (α = 0.05) was chosen. The results of modeling using the Adaptive Neuro-Fuzzy Inference System (ANFIS) method showed satisfactory results with an accuracy of 92.3%. While statistically there was the influence of physical evidence, reliability, quick response, and empathy to patient satisfaction p <0.05. The variable that had the greatest influence on maternal satisfaction was responsiveness with a good chance of 7.9 times higher toward the less good.

Download


Paper Citation


in Harvard Style

Jelita A., Girsang E. and R. Nasution S. (2020). Forecasting Maternal Satisfaction with the Quality of Pregnancy and Childbirth Services using the ANFIS Method.In Proceedings of the International Conference on Health Informatics, Medical, Biological Engineering, and Pharmaceutical - Volume 1: HIMBEP, ISBN 978-989-758-500-5, pages 133-140. DOI: 10.5220/0010291401330140


in Bibtex Style

@conference{himbep20,
author={Angel Jelita and Ermi Girsang and Sri Lestari R. Nasution},
title={Forecasting Maternal Satisfaction with the Quality of Pregnancy and Childbirth Services using the ANFIS Method},
booktitle={Proceedings of the International Conference on Health Informatics, Medical, Biological Engineering, and Pharmaceutical - Volume 1: HIMBEP,},
year={2020},
pages={133-140},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010291401330140},
isbn={978-989-758-500-5},
}


in EndNote Style

TY - CONF

JO - Proceedings of the International Conference on Health Informatics, Medical, Biological Engineering, and Pharmaceutical - Volume 1: HIMBEP,
TI - Forecasting Maternal Satisfaction with the Quality of Pregnancy and Childbirth Services using the ANFIS Method
SN - 978-989-758-500-5
AU - Jelita A.
AU - Girsang E.
AU - R. Nasution S.
PY - 2020
SP - 133
EP - 140
DO - 10.5220/0010291401330140