Relationship of Reliability, Responsiveness, and Nurse Empathy to Inpatient Satisfaction

Riaty Simbolon, Ermi Girsang, Ali Napiah Nasution

Abstract

Surveysof patient satisfaction about unprofessional nurses providing in services still often sound unfriendly and inattentive to their patients. Nurses in quantity are the most workers in the hospital, amounting to 60.55% and providing 24-hour services directly related to patients. The purpose of this study was to analyze the relationship of reliability, responsiveness, and empathy towards inpatient satisfaction. This research was an analytic study with cross sectional approach, with a population of 865 people and a sample of 190 repondents. The tools used in this research were instruments (questionnaires) that have been tested for validity and reliability. Furthermore, data were processed using univariate analysis, bivariate with chi-square test, and multivariate with multiple logistic regression at a 95% confidence level (α= 0.05). The results showed that the variables of reliability, responsiveness, and empathy were significantly associated with inpatient satisfaction, p <0.05. The most significant variable related to inpatient satisfaction was empathy with Exp (B) / OR = 8,132 meaning that patients who stated that nurses empathized had a chance of being satisfied 8.1 times higher than patients who stated nurses lack empathy.

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Paper Citation


in Harvard Style

Simbolon R., Girsang E. and Nasution A. (2020). Relationship of Reliability, Responsiveness, and Nurse Empathy to Inpatient Satisfaction.In Proceedings of the International Conference on Health Informatics, Medical, Biological Engineering, and Pharmaceutical - Volume 1: HIMBEP, ISBN 978-989-758-500-5, pages 51-57. DOI: 10.5220/0010286700510057


in Bibtex Style

@conference{himbep20,
author={Riaty Simbolon and Ermi Girsang and Ali Napiah Nasution},
title={Relationship of Reliability, Responsiveness, and Nurse Empathy to Inpatient Satisfaction},
booktitle={Proceedings of the International Conference on Health Informatics, Medical, Biological Engineering, and Pharmaceutical - Volume 1: HIMBEP,},
year={2020},
pages={51-57},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010286700510057},
isbn={978-989-758-500-5},
}


in EndNote Style

TY - CONF

JO - Proceedings of the International Conference on Health Informatics, Medical, Biological Engineering, and Pharmaceutical - Volume 1: HIMBEP,
TI - Relationship of Reliability, Responsiveness, and Nurse Empathy to Inpatient Satisfaction
SN - 978-989-758-500-5
AU - Simbolon R.
AU - Girsang E.
AU - Nasution A.
PY - 2020
SP - 51
EP - 57
DO - 10.5220/0010286700510057