The Design and Evaluation of a Home Health Care System (Teamvisit)

Wesam Shishah, Hessah AlJowesir, Omaimah Subh, Ghaida Hassan

Abstract

The usability of computer systems used in health care is a worldwide issue. Poor usability has been reported as one of the most common problems in human-computer interaction, negatively affecting the workflow of health care. Today, the demand for home health care is increasing. It must therefore be supported with a system that is easy to learn and easy to use. The department of home health care at King Abdullah Medical Complex in Jeddah (KAMCJ) uses a semi-manual system. This research introduced a system called “TeamVisit,” which was designed to automate services and to enhance support for workflow management at the KAMCJ. The User Centered Design (UCD) method was applied to design the TeamVisit system. The system was designed in three stages: the first stage identified intended users and tasks, the second stage aimed to confirm whether the system matched user requirements, and the final stage involved initial usability testing of the TeamVisit system. The paper also summarizes the results of each stage. The paper concludes that users were satisfied with the design of the TeamVisit system, finding it easy to use.

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