Digital Transformation and the Impact in Knowledge Management

Gabriel Petana, Carlos Rosa

Abstract

Nowadays, digital transformation is forcing companies to reach a new level of productivity and digital evolution. Small and autonomous is winning over large and centralized. Digital transformation requires the adoption of more agile business processes and the development of new customer-facing digital services. It means creating scale through reusable services and enabling self-service consumption of those services. Business processes and transactions can be automated with the composition of microservices. We will see that the principle of composability allows microservices to deliver value to the business in different contexts. The paper also explains how a BizDevOps philosophy with references to microservices allows rapid adaptations of requirements to fast-changing needs in businesses, outlining the importance of business process automation for companies to acquire the know-how to implement a just-in-time diachronic dialogue. It presents the alignment of the proposed framework with a digital strategy. Assembling a multidisciplinary team is foreseen as a key factor in developing innovative capabilities to react to new customer demands, enabling the company to stay competitive and continuously address customer expectations, differentiating tacit from explicit knowledge.

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