The Role of an Enterprise Social Networking Tool on Organisational Knowledge Dynamics

Alizee Lacosta, Catherine Thomas

Abstract

Enterprise social networking (ESN) technologies aim to have a profound impact on knowledge management within companies in making things simpler, more fluid and dynamic for users. Their implementation within organizations raises many questions on their ability to (1) promote knowledge sharing, and (2) create the needed support for knowledge creation. Our study was conducted using Design methodology and carried out within an international company. The company had chosen an ESN tool to develop a dynamic knowledge management system. Three key results have been identified so far. First, the emergence of a virtuous and/or vicious circle of Knowledge Management. Second, well managed gamification can facilitate knowledge diffusion. Third, this type of technology requires a more federative governance, especially at its implementation and initial stages, to build the knowledge management system.

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