Process Capability Assessment of Information Technology Governance on Information and Communication Technology Provider Company: Case Study on PT XYZ

Mulyana Chandra Hadiati, Tb. M. Yusuf Khudri

2019

Abstract

Recently information technology (IT) is becoming more important for the organization in controlling and improving their business performance. Considered as important role in the organization, IT frequently represents significance amount of investment. High spending on IT investment raises the necessity of good IT Governance implementation to ensure value realization, risk mitigation and practice of expected behavior. Accordingly, ISACA defined Process Assessment Model (PAM) Using COBIT 5 for being a basis in conducting process capability assessment to measure the IT Governance practice in an organization. In this research, the assessment took place in one of the information and communication provider in Indonesia, PT XYZ. In order to meet the research objective, this research collects data by literature review, observation and interview. Process capability level is determined by judging the process attributes for each of 27 processes selected in the domain of EDM, APO, BAI, DSS, and MEA. Assessment result shows that process capability of PT XYZ has achieved level of 3 (established process). Recommendations for process improvement to level 4 are arranged with focus in defining and implementing analysis technique and control limits.

Paper Citation

in Harvard Style

Hadiati M. and M. Yusuf Khudri T. (2019). Process Capability Assessment of Information Technology Governance on Information and Communication Technology Provider Company: Case Study on PT XYZ.In Proceedings of the 2nd International Conference on Inclusive Business in the Changing World - Volume 1: ICIB, ISBN 978-989-758-408-4, pages 18-27. DOI: 10.5220/0008427100180027

in Bibtex Style

@conference{icib19,
author={Mulyana Chandra Hadiati and Tb. M. Yusuf Khudri},
title={Process Capability Assessment of Information Technology Governance on Information and Communication Technology Provider Company: Case Study on PT XYZ},
booktitle={Proceedings of the 2nd International Conference on Inclusive Business in the Changing World - Volume 1: ICIB,},
year={2019},
pages={18-27},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0008427100180027},
isbn={978-989-758-408-4},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 2nd International Conference on Inclusive Business in the Changing World - Volume 1: ICIB,
TI - Process Capability Assessment of Information Technology Governance on Information and Communication Technology Provider Company: Case Study on PT XYZ
SN - 978-989-758-408-4
AU - Hadiati M.
AU - M. Yusuf Khudri T.
PY - 2019
SP - 18
EP - 27
DO - 10.5220/0008427100180027