Application of the Statistical Analysis Methods for Improving the Managing the Dealer-service Network Efficiency

Irina Makarova, Larisa Gabsalikhova, Eduard Mukhametdinov, Ksenia Shubenkova, Aleksandr Kapitonov

2019

Abstract

The article proposes a method to increase the efficiency of dealership service centres (DSC) based on the system analysis use. The method is based on clustering the DSC into groups according to formats, a differentiated approach to the assessment of their activities and the relative useful efficiency calculation. The analysing purpose effectiveness of the dealer-service network (DSN) is to obtain an objective efficiency assessment of each DSC, identify the causes of inefficient operations and develop a strategy for improvement. As a formalization tool, it is proposed to use the software product Konsi-DEA ANALYSIS, which allows to evaluate the parameters of the objects functioning, as well as calculate the coefficients of efficiency and superefficiency for each of them.

Paper Citation

in Harvard Style

Makarova I., Gabsalikhova L., Mukhametdinov E., Shubenkova K. and Kapitonov A. (2019). Application of the Statistical Analysis Methods for Improving the Managing the Dealer-service Network Efficiency.In Proceedings of the 5th International Conference on Vehicle Technology and Intelligent Transport Systems - Volume 1: LogiTrans 4.0, ISBN 978-989-758-374-2, pages 638-648. DOI: 10.5220/0007878506380648

in Bibtex Style

@conference{logitrans 4.019,
author={Irina Makarova and Larisa Gabsalikhova and Eduard Mukhametdinov and Ksenia Shubenkova and Aleksandr Kapitonov},
title={Application of the Statistical Analysis Methods for Improving the Managing the Dealer-service Network Efficiency},
booktitle={Proceedings of the 5th International Conference on Vehicle Technology and Intelligent Transport Systems - Volume 1: LogiTrans 4.0,},
year={2019},
pages={638-648},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007878506380648},
isbn={978-989-758-374-2},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 5th International Conference on Vehicle Technology and Intelligent Transport Systems - Volume 1: LogiTrans 4.0,
TI - Application of the Statistical Analysis Methods for Improving the Managing the Dealer-service Network Efficiency
SN - 978-989-758-374-2
AU - Makarova I.
AU - Gabsalikhova L.
AU - Mukhametdinov E.
AU - Shubenkova K.
AU - Kapitonov A.
PY - 2019
SP - 638
EP - 648
DO - 10.5220/0007878506380648