Authority of the Consumer Dispute Settlement Body in Education of Consumer Protection in Financial Services Sector

Agus Satory

2017

Abstract

One of efforts for consumer protection from losses due to excess of usage or utilization of goods and/or services causing dispute is through the establishment of The Consumer Dispute Settlement Body (BPSK). BPSK is authorized to resolve consumer disputes quickly, easily and inexpensively. BPSK, according to its concept, was an out-of-court dispute resolution institution, but in reality closely related to the general justice system. The method of approach taken in this research is the normative juridical approach that is supported by empirical research. This research is descriptive-analytical, i.e. research by explaining and describing clearly, systematically, real, and appropriate about the authority of the consumer dispute settlement body in education of consumer protection in financial services sector. The problems faced by BPSK in resolving consumer disputes are due to institutional constraints, funding, BPSK human resources, regulation, guidance and supervision, lack of socialization and low level of consumer legal awareness, lack of response and understanding of the judiciary against consumer protection policy, and lack of public response to Law of Consumer Protection (UUPK) and BPSK. It is concluded that efforts need to be made in order to socialize the law of consumer protection (legal substance) as an improvement of the legal structure and legal culture, either to the community, or through education and literacy in the framework of consumer protection in financial services sector.

Paper Citation

in Harvard Style

Satory A. (2017). Authority of the Consumer Dispute Settlement Body in Education of Consumer Protection in Financial Services Sector.In 2nd Asian Education Symposium - Volume 1: AES, ISBN 978-989-758-331-5, pages 334-337. DOI: 10.5220/0007303803340337

in Bibtex Style

@conference{aes17,
author={Agus Satory},
title={Authority of the Consumer Dispute Settlement Body in Education of Consumer Protection in Financial Services Sector},
booktitle={2nd Asian Education Symposium - Volume 1: AES,},
year={2017},
pages={334-337},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007303803340337},
isbn={978-989-758-331-5},
}

in EndNote Style

TY - CONF

JO - 2nd Asian Education Symposium - Volume 1: AES,
TI - Authority of the Consumer Dispute Settlement Body in Education of Consumer Protection in Financial Services Sector
SN - 978-989-758-331-5
AU - Satory A.
PY - 2017
SP - 334
EP - 337
DO - 10.5220/0007303803340337