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Authors: Rob Bemthuis 1 ; Niels van Slooten 1 ; Jeewanie Arachchige 2 ; Jean Piest 1 and Faiza Bukhsh 1

Affiliations: 1 University of Twente, Drienerlolaan 5, 7522 NB, Enschede, The Netherlands ; 2 University of Ruhuna, Matara, Sri Lanka

Keyword(s): Process Mining, Bottleneck, Classification.

Abstract: A bottleneck usually is a sub-process in the main process which delays the process. The performance of a process can be increased by eliminating the bottlenecks. To this end, opportunities to analyze and mitigate bottlenecks by using process mining techniques can be an interesting direction to utilize. This paper aims to classify literature on process mining bottleneck analysis techniques and propose a model for operational support regarding bottleneck analysis utilizing process mining. To this end, we first propose a model for classifying bottleneck analysis techniques. Then, we conduct a systematic literature review to identify existing papers that address bottleneck analysis by utilizing process mining techniques. The results indicate that many researchers are focusing on detecting bottlenecks, while limited attention is paid to predicting bottlenecks or recommending actions on what to do with bottlenecks. The proposed classification model is validated through a demonstration, sho wing how process mining bottleneck analysis techniques can be applied to a logistics case study. (More)

CC BY-NC-ND 4.0

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Paper citation in several formats:
Bemthuis, R.; van Slooten, N.; Arachchige, J.; Piest, J. and Bukhsh, F. (2021). A Classification of Process Mining Bottleneck Analysis Techniques for Operational Support. In Proceedings of the 18th International Conference on e-Business - ICE-B, ISBN 978-989-758-527-2; ISSN 2184-772X, pages 127-135. DOI: 10.5220/0010578601270135

@conference{ice-b21,
author={Rob Bemthuis. and Niels {van Slooten}. and Jeewanie Arachchige. and Jean Piest. and Faiza Bukhsh.},
title={A Classification of Process Mining Bottleneck Analysis Techniques for Operational Support},
booktitle={Proceedings of the 18th International Conference on e-Business - ICE-B,},
year={2021},
pages={127-135},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010578601270135},
isbn={978-989-758-527-2},
issn={2184-772X},
}

TY - CONF

JO - Proceedings of the 18th International Conference on e-Business - ICE-B,
TI - A Classification of Process Mining Bottleneck Analysis Techniques for Operational Support
SN - 978-989-758-527-2
IS - 2184-772X
AU - Bemthuis, R.
AU - van Slooten, N.
AU - Arachchige, J.
AU - Piest, J.
AU - Bukhsh, F.
PY - 2021
SP - 127
EP - 135
DO - 10.5220/0010578601270135

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