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With a Little Help from My Conversational Agent: Towards a Voice Assistant for Improved Patient Compliance and Medication Therapy Safety

Topics: Augmenting traditional healthcare scenarios by the additional use of conversational agents, virtual assistants, or virtual coaches that reduce the gap in care or information some patient groups are facing; Design principles for digital assistance ; Transformation of traditional care processes by the use of information and communication technologies, e.g. successful intra- and interorganizational implementation of health information systems, electronic health records, or telemedicine/eHealth applications

Authors: Jan Schulte to Brinke 1 ; Christian Fitte 2 ; Eduard Anton 2 ; Pascal Meier 1 and Frank Teuteberg 2

Affiliations: 1 Smart Enterprise Engineering, German Research Center for Artificial Intelligence, Parkstraße 40, 49080 Osnabrueck, Germany ; 2 Accounting and Information Systems, Osnabrueck University, 49069 Osnabrueck, Germany

Keyword(s): Conversational Agent, Medical Assistant, Patient Compliance, Medication Therapy Safety.

Abstract: The chronically ill and the elderly often need to take several drugs, which increases the complexity of medication management. This frequently results in a decrease in patient compliance and raises the risks of their drug therapy. To support patients in medication management, we developed a multimodal assistant that includes a conversational agent supplied with data from a database managed by healthcare professionals via a web service. The developed artifact analyzes medication plans, identifies adverse drug reactions and side effects, and reminds patients to take their medication correctly and on time. Applying the design science research paradigm, we systematically identified 16 issues, derived eight meta-requirements, and elaborated three design principles. Based on this, the artifact was implemented and evaluated by three experienced pharmacists, who highlighted the usefulness of the solution and provided feedback for further improvements. Finally, we present an evaluation concep t for potential users and discuss the implications of the medication assistant. Overall, the medical assistant comprises valuable functionalities to support patients, and it increases medication therapy safety and patients’ compliance. (More)

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Paper citation in several formats:
Schulte to Brinke, J.; Fitte, C.; Anton, E.; Meier, P. and Teuteberg, F. (2021). With a Little Help from My Conversational Agent: Towards a Voice Assistant for Improved Patient Compliance and Medication Therapy Safety. In Proceedings of the 14th International Joint Conference on Biomedical Engineering Systems and Technologies - Scale-IT-up, ISBN 978-989-758-490-9; ISSN 2184-4305, pages 789-800. DOI: 10.5220/0010411707890800

@conference{scale-it-up21,
author={Jan {Schulte to Brinke}. and Christian Fitte. and Eduard Anton. and Pascal Meier. and Frank Teuteberg.},
title={With a Little Help from My Conversational Agent: Towards a Voice Assistant for Improved Patient Compliance and Medication Therapy Safety},
booktitle={Proceedings of the 14th International Joint Conference on Biomedical Engineering Systems and Technologies - Scale-IT-up,},
year={2021},
pages={789-800},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010411707890800},
isbn={978-989-758-490-9},
issn={2184-4305},
}

TY - CONF

JO - Proceedings of the 14th International Joint Conference on Biomedical Engineering Systems and Technologies - Scale-IT-up,
TI - With a Little Help from My Conversational Agent: Towards a Voice Assistant for Improved Patient Compliance and Medication Therapy Safety
SN - 978-989-758-490-9
IS - 2184-4305
AU - Schulte to Brinke, J.
AU - Fitte, C.
AU - Anton, E.
AU - Meier, P.
AU - Teuteberg, F.
PY - 2021
SP - 789
EP - 800
DO - 10.5220/0010411707890800

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