loading
Papers Papers/2022 Papers Papers/2022

Research.Publish.Connect.

Paper

Paper Unlock

Authors: Priyanka Singh 1 ; Fiona Lynch 2 and Markus Helfert 1

Affiliations: 1 School of Business, Maynooth University, Maynooth, Co. Kildare, Ireland ; 2 School of Science & Computing, Waterford Institute of Technology (WIT), Waterford, Ireland

Keyword(s): Smart City, Citizens, Service Lifecycle.

Abstract: There has been an enormous discussion around involving the citizens in smart city design and development. However most of the papers discussed citizen’s involvement and their feedback at the initial level of the service design where they intend to support citizen’s ideas with the help of methodologies, tools, templates, online platforms such e-participation, m-gov etc. Nevertheless, there are very few articles which discuss the impact of citizen’s feedback after the deployment of the services. With this systematic literature review we highlight that for the successful smart city development, there is a requirement to obtain citizen’s feedback not only during the initial stages of the service design and planning but also after the deployment of the services in order to recognize if their feedback really had any implication in the actual design process; and if the services are working as they were planned initially with the feedback of the citizens during the initial phases of the serv ice design process. (More)

CC BY-NC-ND 4.0

Sign In Guest: Register as new SciTePress user now for free.

Sign In SciTePress user: please login.

PDF ImageMy Papers

You are not signed in, therefore limits apply to your IP address 18.118.1.232

In the current month:
Recent papers: 100 available of 100 total
2+ years older papers: 200 available of 200 total

Paper citation in several formats:
Singh, P.; Lynch, F. and Helfert, M. (2020). Smart City Development: Positioning Citizens in the Service Life Cycle (Citizens as Primary Customer). In Proceedings of the 4th International Conference on Computer-Human Interaction Research and Applications - CHIRA; ISBN 978-989-758-480-0; ISSN 2184-3244, SciTePress, pages 112-119. DOI: 10.5220/0010108101120119

@conference{chira20,
author={Priyanka Singh. and Fiona Lynch. and Markus Helfert.},
title={Smart City Development: Positioning Citizens in the Service Life Cycle (Citizens as Primary Customer)},
booktitle={Proceedings of the 4th International Conference on Computer-Human Interaction Research and Applications - CHIRA},
year={2020},
pages={112-119},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010108101120119},
isbn={978-989-758-480-0},
issn={2184-3244},
}

TY - CONF

JO - Proceedings of the 4th International Conference on Computer-Human Interaction Research and Applications - CHIRA
TI - Smart City Development: Positioning Citizens in the Service Life Cycle (Citizens as Primary Customer)
SN - 978-989-758-480-0
IS - 2184-3244
AU - Singh, P.
AU - Lynch, F.
AU - Helfert, M.
PY - 2020
SP - 112
EP - 119
DO - 10.5220/0010108101120119
PB - SciTePress

- Science and Technology Publications, Lda.
RESOURCES

Proceedings

Papers

Authors

Ontology

CONTACTS

Science and Technology Publications, Lda
Avenida de S. Francisco Xavier, Lote 7 Cv. C,
2900-616 Setúbal, Portugal.

Phone: +351 265 520 185 (National fixed network call)
Fax: +351 265 520 186
Email: info@scitepress.org

EXTERNAL LINKS

PRIMORIS

INSTICC

SCITEVENTS

CROSSREF

PROCEEDINGS SUBMITTED FOR INDEXATION BY:

dblp

Ei Compendex

SCOPUS

Semantic Scholar

Google Scholar

Microsoft Academic