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Authors: Massimiliano Luca 1 ; Alberto Montresor 1 ; Carlo Caprini 2 and Daniele Miorandi 2

Affiliations: 1 Department of Information Engineering and Computer Science, University of Trento, Via Sommarive 5, Trento, Italy ; 2 U-Hopper S.r.l., Via R. da Sanseverino, 95, 38122, Trento, Italy

Keyword(s): Chatbot, Data Modeling, Data Representation, Knowledge Representation.

Abstract: This paper introduces a data model for representing humans-chatbots interactions. Despite there are many models that allow representing the usage and the behaviour of bots, a service that can store information from any conversational agent regardless the architecture is still missing. With this work, we introduce a general-purpose data model to store both messages and logs. To succeed, we raise the level of abstraction of the other analyzed models and we focused on the core logic of chatbots: conversations and interactions with the users

CC BY-NC-ND 4.0

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Paper citation in several formats:
Luca, M.; Montresor, A.; Caprini, C. and Miorandi, D. (2020). An Architecture-independent Data Model for Managing Information Generated by Human-chatbot Interactions. In Proceedings of the 8th International Conference on Model-Driven Engineering and Software Development - MODELSWARD, ISBN 978-989-758-400-8; ISSN 2184-4348, pages 344-351. DOI: 10.5220/0008953703440351

@conference{modelsward20,
author={Massimiliano Luca. and Alberto Montresor. and Carlo Caprini. and Daniele Miorandi.},
title={An Architecture-independent Data Model for Managing Information Generated by Human-chatbot Interactions},
booktitle={Proceedings of the 8th International Conference on Model-Driven Engineering and Software Development - MODELSWARD,},
year={2020},
pages={344-351},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0008953703440351},
isbn={978-989-758-400-8},
issn={2184-4348},
}

TY - CONF

JO - Proceedings of the 8th International Conference on Model-Driven Engineering and Software Development - MODELSWARD,
TI - An Architecture-independent Data Model for Managing Information Generated by Human-chatbot Interactions
SN - 978-989-758-400-8
IS - 2184-4348
AU - Luca, M.
AU - Montresor, A.
AU - Caprini, C.
AU - Miorandi, D.
PY - 2020
SP - 344
EP - 351
DO - 10.5220/0008953703440351

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