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Authors: Jari Jussila 1 ; Joni Kukkamäki 2 and Nina Helander 3

Affiliations: 1 HAMK Design Factory, Häme University of Applied Sciences, Hämeenlinna, Finland, HAMK Smart Research Unit, Häme University of Applied Sciences, Hämeenlinna and Finland ; 2 HAMK Smart Research Unit, Häme University of Applied Sciences, Hämeenlinna and Finland ; 3 Unit of Information and Knowledge Management, Tampere University, Tampere and Finland

ISBN: 978-989-758-382-7

Keyword(s): Digital Service, Co-creation, Activity Theory, Empirical Study.

Related Ontology Subjects/Areas/Topics: Applications ; Artificial Intelligence ; e-Business ; Enterprise Information Systems ; Government ; Intelligent Information Systems ; Knowledge Management and Information Sharing ; Knowledge-Based Systems ; Requirements Engineering ; Society, e-Business and e-Government ; Symbolic Systems ; Web Information Systems and Technologies

Abstract: Smart city development relies heavily on creation of digital services that are available for the citizens and for the city authorities. At best, these services are co-created by the authorities, citizens and the digital solution supplier companies. Digital service co-creation is, however, a complex process and includes several contradictions due to presence of several stakeholders. In this paper, we present a case study of smart city initiated digital service co-creation process through the analytical lenses of activity theory.

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Paper citation in several formats:
Jussila, J.; Kukkamäki, J. and Helander, N. (2019). Co-creating Digital Services for Citizens: Activity Theory Analysis.In Proceedings of the 11th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Volume 3: KMIS, ISBN 978-989-758-382-7, pages 285-290. DOI: 10.5220/0008349002850290

@conference{kmis19,
author={Jari Jussila. and Joni Kukkamäki. and Nina Helander.},
title={Co-creating Digital Services for Citizens: Activity Theory Analysis},
booktitle={Proceedings of the 11th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Volume 3: KMIS,},
year={2019},
pages={285-290},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0008349002850290},
isbn={978-989-758-382-7},
}

TY - CONF

JO - Proceedings of the 11th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Volume 3: KMIS,
TI - Co-creating Digital Services for Citizens: Activity Theory Analysis
SN - 978-989-758-382-7
AU - Jussila, J.
AU - Kukkamäki, J.
AU - Helander, N.
PY - 2019
SP - 285
EP - 290
DO - 10.5220/0008349002850290

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