Authors:
Stefan Graser
1
;
Jessica Kollmorgen
2
;
Martin Schrepp
3
;
María J. Escalona
4
and
Stephan Böhm
1
Affiliations:
1
CAEBUS Center for Advanced E-Business Studies, RheinMain University of Applied Sciences, Wiesbaden, Germany
;
2
University of Applied Sciences Emden/Leer, Emden, Germany
;
3
SAP SE, Walldorf, Germany
;
4
University of Seville, Seville, Spain
Keyword(s):
Augmented Reality (AR), Corporate Training (CT), AR Design Recommendations, AR Guidelines, User Experience (UX), UXARcis.
Abstract:
Augmented Reality (AR) in Corporate Training (CT) enables immersive and interactive learning scenarios, resulting in a new user experience (UX). Within software development, UX is a crucial success factor. While numerous AR-specific design recommendations exist, it remains unclear how these contribute to the actual user experience perceived by learners. This misalignment between intended and actual UX highlights the challenge for AR authors. Concerning UX evaluation, questionnaires can be used to collect data from target groups and produce reliable quantitative data describing UX quality. However, a questionnaire should not include too many items to capture the UX impression of users to avoid being too time-consuming. Since UX questionnaires typically capture only high-level impressions, their results often do not provide clear suggestions for designers or developers on how to improve an application. Linking design recommendations to questionnaire scales would help connect UX evaluat
ion results more directly to design changes that are likely to improve users’ UX impressions. We describe a study establishing such a mapping for the application domain of AR in corporate training. Preliminary results provide an initial classification of AR design recommendations across relevant UX dimensions.
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