loading
Papers Papers/2022 Papers Papers/2022

Research.Publish.Connect.

Paper

Paper Unlock

Authors: Luis Gabriel Moreno Sandoval 1 and Liliana María Pantoja Rojas 2

Affiliations: 1 Pontificia Universidad Javeriana, Facultad de Ingeniería and Colombia ; 2 Universidad Nacional de Colombia, Facultad de Ingeniería and Colombia

Keyword(s): Reputational Risk, Twitter, Polarity, Social Network, Computational Linguistic.

Related Ontology Subjects/Areas/Topics: Applications of Expert Systems ; Artificial Intelligence ; Artificial Intelligence and Decision Support Systems ; Data Engineering ; Enterprise Information Systems ; Group Decision Support Systems ; Information Systems Analysis and Specification ; Knowledge Engineering and Ontology Development ; Knowledge-Based Systems ; Natural Language Interfaces to Intelligent Systems ; Ontologies and the Semantic Web ; Ontology Engineering ; Strategic Decision Support Systems ; Symbolic Systems

Abstract: Within a society increasingly technological and immersed in the different possibilities offered by the Internet as a channel of interaction and communication, there is a need for private and state entities to explore the information contained in social networks, an opportunity that implies new challenges associated with emerging risks such as reputational. For this reason, through the study of social networks, reputational risk and computational linguistics, an analysis of the strategic accounts of the El Dorado Airport of the city of Bogotá (Colombia) on Twitter (@bog_eldorado) is carried out, taking into account the mentions and most relevant hashtags, to identify the polarity through of BoW (Bag of Words) of your comments and infer the user experience, customer satisfaction and how this influences reputational risk.

CC BY-NC-ND 4.0

Sign In Guest: Register as new SciTePress user now for free.

Sign In SciTePress user: please login.

PDF ImageMy Papers

You are not signed in, therefore limits apply to your IP address 216.73.216.108

In the current month:
Recent papers: 100 available of 100 total
2+ years older papers: 200 available of 200 total

Paper citation in several formats:
Moreno Sandoval, L. G., Pantoja Rojas and L. M. (2019). Analytics Applied to the Study of Reputational Risk through the Analysis of Social Networks (Twitter) for the El Dorado Airport in the City of Bogotá (Colombia). In Proceedings of the 21st International Conference on Enterprise Information Systems - Volume 1: ICEIS; ISBN 978-989-758-372-8; ISSN 2184-4984, SciTePress, pages 488-495. DOI: 10.5220/0007770804880495

@conference{iceis19,
author={Luis Gabriel {Moreno Sandoval} and Liliana María {Pantoja Rojas}},
title={Analytics Applied to the Study of Reputational Risk through the Analysis of Social Networks (Twitter) for the El Dorado Airport in the City of Bogotá (Colombia)},
booktitle={Proceedings of the 21st International Conference on Enterprise Information Systems - Volume 1: ICEIS},
year={2019},
pages={488-495},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007770804880495},
isbn={978-989-758-372-8},
issn={2184-4984},
}

TY - CONF

JO - Proceedings of the 21st International Conference on Enterprise Information Systems - Volume 1: ICEIS
TI - Analytics Applied to the Study of Reputational Risk through the Analysis of Social Networks (Twitter) for the El Dorado Airport in the City of Bogotá (Colombia)
SN - 978-989-758-372-8
IS - 2184-4984
AU - Moreno Sandoval, L.
AU - Pantoja Rojas, L.
PY - 2019
SP - 488
EP - 495
DO - 10.5220/0007770804880495
PB - SciTePress