Authors:
Wilson Goudalo
1
and
Christophe Kolski
2
Affiliations:
1
University of Valenciennes and ABE - Advanced Business Engineering, France
;
2
University of Valenciennes, France
Keyword(s):
Enterprise Information System, System Resilience, Information Security, Privacy, Human-Computer Interaction, Usability, User eXperience, Socio-Technical Systems, Design Patterns.
Related
Ontology
Subjects/Areas/Topics:
Computer-Supported Education
;
Enterprise Information Systems
;
HCI on Enterprise Information Systems
;
Human Factors
;
Human-Computer Interaction
;
Information Systems Analysis and Specification
;
Information Technologies Supporting Learning
;
Physiological Computing Systems
;
Security
;
Security and Privacy
Abstract:
Resilience and Security are very important attributes for most enterprise Information Systems (IS). These systems have human users with various capabilities, experiences and behaviors. Therefore, they have to be resilient, secure and usable. Resilience requires the capacity to prepare and adapt, facing perpetuating evolutionary conditions, and to restore full capability after an incident or an attack. We track and solve Resilience, Security and Usability issues jointly in Enterprise IS. This challenge requires considering the ergonomics of interactions, effectiveness and efficiency of the task realization, user satisfaction, and trust as well as human feelings when using the secure services. In this paper, we propose an approach based on paradigms of socio-technical systems to model the interplay between resilience, security and usability. We detail a case study illustrating the proposed approach and detailing the elaboration of user-experience-based design patterns.