DATA QUALITY IN FINANCES AND ITS IMPACT ON CREDIT RISK MANAGEMENT AND CRM INTEGRATION

Berislav Nadinić; Damir Kalpić

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Paper

DATA QUALITY IN FINANCES AND ITS IMPACT ON CREDIT RISK MANAGEMENT AND CRM INTEGRATION

In Proceedings of the Third International Conference on Software and Data Technologies - Volume 2: Special Session on Applications in Banking and Finances, 327-331, 2008 , Porto, Portugal

Authors: Berislav Nadinić ¹ and Damir Kalpić ²

Affiliations: ¹ OTP Banka Hrvatska d.d, Croatia ; ² University of Zagreb, Faculty of Electrical Engineering and Computing, Croatia

Keyword(s): Basel II, CRM, Data Quality, data mining, standardization, validation, framework.

Abstract: Basel II Capital Accord and increased competition on the financial market are responsible for creation of repositories of aggregated, customer centric historical data used for internal credit risk model development and CRM initiatives in banks. This paper discusses the effect of data quality on development of internal rating models and customer churn models, as well as potential improvements in this regard. A comprehensive framework for data quality improvement and monitoring in financial institutions is proposed, taking into account the Basel II requirements for data quality as well as requirements of customer centric retention campaigns.

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Paper citation in several formats:

Nadinić, B., Kalpić and D. (2008). DATA QUALITY IN FINANCES AND ITS IMPACT ON CREDIT RISK MANAGEMENT AND CRM INTEGRATION. In Proceedings of the Third International Conference on Software and Data Technologies (ICSOFT 2008) - Volume 2: Special Session on Applications in Banking and Finances; ISBN 978-989-8111-53-1; ISSN 2184-2833, SciTePress, pages 327-331. DOI: 10.5220/0001879103270331

@conference{special session on applications in banking and finances08,
author={Berislav Nadinić and Damir Kalpić},
title={DATA QUALITY IN FINANCES AND ITS IMPACT ON CREDIT RISK MANAGEMENT AND CRM INTEGRATION},
booktitle={Proceedings of the Third International Conference on Software and Data Technologies (ICSOFT 2008) - Volume 2: Special Session on Applications in Banking and Finances},
year={2008},
pages={327-331},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001879103270331},
isbn={978-989-8111-53-1},
issn={2184-2833},
}

TY - CONF

JO - Proceedings of the Third International Conference on Software and Data Technologies (ICSOFT 2008) - Volume 2: Special Session on Applications in Banking and Finances
TI - DATA QUALITY IN FINANCES AND ITS IMPACT ON CREDIT RISK MANAGEMENT AND CRM INTEGRATION
SN - 978-989-8111-53-1
IS - 2184-2833
AU - Nadinić, B.
AU - Kalpić, D.
PY - 2008
SP - 327
EP - 331
DO - 10.5220/0001879103270331
PB - SciTePress