Authors:
Eunjin Ko
;
Junwoo Lee
;
Gilhaeng Lee
and
Youngsun Kim
Affiliation:
SLA Team, ETRI, Korea, Republic of
Keyword(s):
Service Level Management, Service Level Agreement, SOAP, COM/CORBA.
Related
Ontology
Subjects/Areas/Topics:
Multimedia
;
Multimedia Signal Processing
;
Speech Recognition
;
Telecommunications
Abstract:
To provide high-level quality of network service and prevent contract dissension, a Service Level Agreement (SLA) is an essential key factor in telecommunication industry. While most network service providers normally offer an SLA communicating with legacy monitoring or reporting systems, it is needed to suggest new architecture of an SLA system for accommodating legacy network management systems without considering operating environment of each system. To guarantee level of network service, it is important to gather raw data from legacy systems or other Operating Support Systems and exactly manage it in time. In this paper, we suggest architecture of an integrated SLA system that is operated on the web-based communicating technology with legacy systems, i.e. Web-based Service Level Agreement Monitoring and Reporting (WSMR) system. The proposed architecture offers the way to gather raw data and process it using web-based communicating technology.