Community Satisfaction Index of Kebon Kosong Sub-District for Enforcement of Health Protocols Carried out by the Civil Service Police Unit of Kemayoran District

Dimas Hafizh Syaputra, Herlina Muzanah Zain, Samsul Ode

2023

Abstract

The background of the problem in this study is the high number of positive COVID-19 cases in Kebon Kosong Village compared to other Kelurahan in Kemayoran District. In this context, the performance of the Civil Service Police Unit of Kemayoran District as an enforcement officer of Regional Regulations and Regional Head Regulations, especially in enforcing COVID-19 virus health protocol regulations. To see the quality of performance of the Civil Service Police Unit of Kemayoran District in implementing health protocol regulations, it is necessary to assess public opinion by measuring the Community Satisfaction Index. This study aims to determine the Community Satisfaction Index and identify the factors that affect the satisfaction of the people of Kebon Kosong Village with the Kemayoran District Civil Service Police Unit in implementing health protocol regulations. The research method used is quantitative descriptive research. The results of this study using nine combined elements from Kepmenpan No. 25 of 2004 and Regulation of PAN & RB No. 14 of 2017 showed quite good results with a score of 83.55 with service quality B (Good). The suggestion in the study is the need for an evaluation of all officers of the Civil Service Police Unit of Kemayoran District regarding the provision of handling that does not discriminate or discriminate against the community in class, status, and economy, considering that the element of justice is the lowest element value of the other nine elements.

Paper Citation

in Harvard Style

Syaputra D., Zain H. and Ode S. (2023). Community Satisfaction Index of Kebon Kosong Sub-District for Enforcement of Health Protocols Carried out by the Civil Service Police Unit of Kemayoran District. In Proceedings of the 4th International Seminar and Call for Paper - Volume 1: ISCP UTA '45 JAKARTA; ISBN 978-989-758-691-0, SciTePress, pages 130-137. DOI: 10.5220/0012641300003821

in Bibtex Style

@conference{iscp uta '45 jakarta23,
author={Dimas Hafizh Syaputra and Herlina Muzanah Zain and Samsul Ode},
title={Community Satisfaction Index of Kebon Kosong Sub-District for Enforcement of Health Protocols Carried out by the Civil Service Police Unit of Kemayoran District},
booktitle={Proceedings of the 4th International Seminar and Call for Paper - Volume 1: ISCP UTA '45 JAKARTA},
year={2023},
pages={130-137},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0012641300003821},
isbn={978-989-758-691-0},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 4th International Seminar and Call for Paper - Volume 1: ISCP UTA '45 JAKARTA
TI - Community Satisfaction Index of Kebon Kosong Sub-District for Enforcement of Health Protocols Carried out by the Civil Service Police Unit of Kemayoran District
SN - 978-989-758-691-0
AU - Syaputra D.
AU - Zain H.
AU - Ode S.
PY - 2023
SP - 130
EP - 137
DO - 10.5220/0012641300003821
PB - SciTePress