Evaluating Clinical Pharmacy Services Relationship with the Level of Patient Satisfaction at Community Health Center in Tangerang Regency, Indonesia

Dini Permata Sari, Lia Devita

2023

Abstract

Pharmaceutical care is an integrated activity aimed at identifying, preventing and resolving drug problems and health-related problems. This study aims to determine the conformity of the implementation of clinical pharmacy services to patients at community health centre in Tangerang Regency, Indonesia with pharmaceutical service standards and to determine the relationship between clinical pharmacy services and patient satisfaction at health centre, Tangerang Regency. Methods This research is a non-experimental research with a descriptive research design with a prospective approach. The data collection technique was a survey method using a questionnaire with a sample of 360 respondents. Results Obtained from the study by measuring clinical pharmacy services and patient satisfaction. In this study, the correlation test used was the Chi-Square test, obtained a significance value in the results p=034 (p <0.05), which indicates that between clinical pharmacy services and the level of patient satisfaction shows a significant relationship. The conclusion of this study, there is a significant relationship between clinical pharmacy services and the level of patient satisfaction with the most dominant factors related to clinical pharmacy services lies in the dimensions of reviewing prescriptions, drug delivery and providing drug information. While the most dominant factor on patient satisfaction lies in the dimensions of direct evidence (tangibles).

Paper Citation

in Harvard Style

Sari D. and Devita L. (2023). Evaluating Clinical Pharmacy Services Relationship with the Level of Patient Satisfaction at Community Health Center in Tangerang Regency, Indonesia. In Proceedings of the 4th International Seminar and Call for Paper - Volume 1: ISCP UTA '45 JAKARTA; ISBN 978-989-758-691-0, SciTePress, pages 149-155. DOI: 10.5220/0012584800003821

in Bibtex Style

@conference{iscp uta '45 jakarta23,
author={Dini Permata Sari and Lia Devita},
title={Evaluating Clinical Pharmacy Services Relationship with the Level of Patient Satisfaction at Community Health Center in Tangerang Regency, Indonesia},
booktitle={Proceedings of the 4th International Seminar and Call for Paper - Volume 1: ISCP UTA '45 JAKARTA},
year={2023},
pages={149-155},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0012584800003821},
isbn={978-989-758-691-0},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 4th International Seminar and Call for Paper - Volume 1: ISCP UTA '45 JAKARTA
TI - Evaluating Clinical Pharmacy Services Relationship with the Level of Patient Satisfaction at Community Health Center in Tangerang Regency, Indonesia
SN - 978-989-758-691-0
AU - Sari D.
AU - Devita L.
PY - 2023
SP - 149
EP - 155
DO - 10.5220/0012584800003821
PB - SciTePress