Design and Development of the First Prototype of a Social, Intelligent and Connected Help Desk

Simona D’Attanasio, Thierry Sotiropoulos, Rachid Alami

2019

Abstract

This paper presents an innovative architecture of help desk in the tourism environment. The aim of the work, performed with a professional woodworker manufacturer, is to design an interactive counter, integrating the methods and the technologies of robotics. The idea is to provide customers with a new experience, based on an intelligent and social interaction within a connected environment, using wood as the main material. In order to achieve this objective, modular hardware and software architectures have been designed and the first prototype is under development. The paper focuses on the description of the architecture of this prototype and on the first results obtained.

Paper Citation

in Harvard Style

D’Attanasio S., Sotiropoulos T. and Alami R. (2019). Design and Development of the First Prototype of a Social, Intelligent and Connected Help Desk.In Proceedings of the 3rd International Conference on Computer-Human Interaction Research and Applications - Volume 1: CHIRA, ISBN 978-989-758-376-6, pages 120-127. DOI: 10.5220/0008162601200127

in Bibtex Style

@conference{chira19,
author={Simona D’Attanasio and Thierry Sotiropoulos and Rachid Alami},
title={Design and Development of the First Prototype of a Social, Intelligent and Connected Help Desk},
booktitle={Proceedings of the 3rd International Conference on Computer-Human Interaction Research and Applications - Volume 1: CHIRA,},
year={2019},
pages={120-127},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0008162601200127},
isbn={978-989-758-376-6},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 3rd International Conference on Computer-Human Interaction Research and Applications - Volume 1: CHIRA,
TI - Design and Development of the First Prototype of a Social, Intelligent and Connected Help Desk
SN - 978-989-758-376-6
AU - D’Attanasio S.
AU - Sotiropoulos T.
AU - Alami R.
PY - 2019
SP - 120
EP - 127
DO - 10.5220/0008162601200127