Analysis Perfromance of Service Quality UPI Library Using Six Sigma Method

Mokh. Adib Sultan, Chairul Furqon, Fazira Az Zahrah I.

2017

Abstract

The aims of this study to find the performance of service quality UPI library as well as an action plan as an improvement for optimizing performance of service quality. The results showed that the performance of service quality UPI library has not been optimal. The average score of dpmo is 357071.43 and the average of sigma level is 1.87 sigma which indicate has not reached the target 3.4 dpmo or 6 sigma.

Paper Citation

in Harvard Style

Sultan M., Furqon C. and I. F. (2017). Analysis Perfromance of Service Quality UPI Library Using Six Sigma Method.In Proceedings of the 2nd Global Conference on Business, Management and Entrepreneurship - Volume 1: GC-BME, ISBN 978-989-758-333-9, pages 221-226. DOI: 10.5220/0007117502210226

in Bibtex Style

@conference{gc-bme17,
author={Mokh. Adib Sultan and Chairul Furqon and Fazira Az Zahrah I.},
title={Analysis Perfromance of Service Quality UPI Library Using Six Sigma Method},
booktitle={Proceedings of the 2nd Global Conference on Business, Management and Entrepreneurship - Volume 1: GC-BME,},
year={2017},
pages={221-226},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007117502210226},
isbn={978-989-758-333-9},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 2nd Global Conference on Business, Management and Entrepreneurship - Volume 1: GC-BME,
TI - Analysis Perfromance of Service Quality UPI Library Using Six Sigma Method
SN - 978-989-758-333-9
AU - Sultan M.
AU - Furqon C.
AU - I. F.
PY - 2017
SP - 221
EP - 226
DO - 10.5220/0007117502210226