Organizational Training within Digital Transformation: The ToOW Model

Maria João Ferreira, Fernando Moreira, Isabel Seruca

2017

Abstract

Information systems and technologies (IST) are the essence of up-to date organizations, and changes in this field are occurring at an uncontrollable pace, interrupting traditional business models and forcing organisations to implement new models of business. Social media tools represent a subset of these technologies that contribute to digital transformation (DT) of organizations and which are already used within organizational training contexts. However, the adoption of social media tools, by itself, does not guarantee such a transformation; changes in the organization’s culture and behaviour are also needed. Taking advantage of the DT technology enablers and realising the need for updated approaches to address organizational workers’ training, we propose a model to guide organizational training within DT. The model, called Training of Organizational Workers (ToOW), addresses the 2nd layer of the mobile Create, Share, Document and Training (m_CSDT) framework formerly described. The advantages foreseen for the model usage are two-fold. On the one hand, the model acknowledges the crucial role that an organization plays in promoting a culture of continuous learning/training of its employees; on the other hand, the model provides guidance on setting up the training strategies and activities, as well as on the monitoring of training results achieved, which are measured according to the performance metrics considered within the organizational strategy.

References

  1. Agrawal, D., et al. 2012. “Challenges and opportunities with big data,” A community white paper developed by leading researches across the United States.
  2. Amato, F., et al., 2013. “A Framework for Semantic Interoperability over the Cloud,” In 27th IEEE International Conference on Advanced Information Networking and Applications Workshop, 1259-1264.
  3. Armbrust, M., et al., 2010. “A View of Cloud Computing,” Communications of the ACM, 4(53), 50-58.
  4. Berkman, R., 2014. “The social enterprise: where does the information professional fit?” Online Searcher, 6. 45- 48.
  5. Bharadwaj, A., et al., 2013. “Digital Business Strategy: Toward a next generation of insights,” MIS Quarterly, 37(2), 471-482.
  6. Bucki, J., 2016. “Definition and Explanation of Mobile Computing,” https://www.thebalance.com/definitionof-mobile-computing-2533640
  7. Chen, M., Mao, S., Liu Y, 2014. “Big Data: A Survey,” Mobile Network, vol. 19, 171-209.
  8. Dorn, J., et al., 2007. “A Survey of B2B Methodologies and Technologies: From Business Models towards Deployment Artifacts,” In 40th Hawaii International Conference on Systems Science, Hawaii, USA
  9. Earley Information Science, 2016, “Building a Successful Digital Transformation Roadmap, “ https://cdn2.hubspot.net/hubfs/109038/EIS_Assets/EI S-Whitepaper-Building-a-Successful-DigitalTransformation-Roadmap.pdf
  10. Ferreira, M. J., Moreira, F., Seruca, I., 2014. “A traditional organization towards a new dimension of labour - social business,“ Information systems and Technology for Organizational Agility, Intelligence, and Resilience, pp. 180-204, Hershey: Information Science Reference.
  11. Ferreira, M. J., Moreira, F., Seruca, I., 2015. “Social Business: A Way to Promote Organizational Transformation,” International Journal of Information System Modeling and Design. 6(4), 57-81.
  12. Fitzgerald, M., et al., 2013. “Embracing Digital Technology: A New Strategic Imperative,” MIT Sloan Management Review. 1-12.
  13. Hansen, R., Sia, S., 2015. “Hummel's Digital Transformation Toward Omnichannel Retailing: Key Lessons Learned,” MIS Quarterly Executive 14(2). 51- 66.
  14. Hinchcliffe, D. 2016. “Using online community for digital transformation,” https://dionhinchcliffe.com/.
  15. Hess, T., Matt, C., Benlian, A., Wiesböck, F., 2016. “Options for Formulating a Digital Transformation Strategy,” MIS Quarterly Executive, 15(2). 123-139.
  16. Kadiri, E., et al., 2016. “Current trends on ICT technologies for enterprise information systems,” Computers In Industry, 79, 14-33.
  17. Laney, D. 2001. “3-d data management: controlling data volume, velocity and variety,” META Group Research Note.
  18. Mamaqi, X., 2015. “The efficiency of different ways of informal learning on firm performance: A comparison between, classroom, web 2 and workplace training,” Computers in Human Behavior, 51, 812-820.
  19. Manca, S., Ranieri, M., 2016. “Yes for sharing, no for teaching!”: Social Media in academic practices. Internet and Higher Education, 29, 63-74.
  20. Miller, R., 2016. “Digital transformation requires total organizational commitment,” https://techcrunch .com/2016/01/31/digital-transformation-requires-totalorganizational-commitment/
  21. Reddi, V., Zhu, Y., 2017. “The Red Future of Mobile Web Computing,” Communications of the ACM, 60(1), 52- 53.
  22. Salminen, L., et al., 2016. Nurse teacher candidates learned to use social media during the international teacher training course. Nurse Education Today 36. 354-359
  23. Solis, D., 2017. “Digital Transformation - The six stages of digital transformation,” http://www.briansolis.com/ 2017/01/definition-of-digital-transformation/
  24. Sawy, O., et al., 2016. “How LEGO Built the Foundations and Enterprise Capabilities for Digital Leadership,” MIS Quarterly Executive, 15(2). 141-166.
  25. Team, O. R., 2011. “Big data now: current perspectives,” OReilly Radar. OReilly Media.
  26. Uhl, A., Gollenia, L., 2016. “Digital Enterprise Transformation: A Business-Driven Approach to Leveraging Innovative IT,” USA: Routledge Taylor & Francis Group.
Download


Paper Citation


in Harvard Style

Ferreira M., Moreira F. and Seruca I. (2017). Organizational Training within Digital Transformation: The ToOW Model . In Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-758-248-6, pages 526-532. DOI: 10.5220/0006366105260532


in Bibtex Style

@conference{iceis17,
author={Maria João Ferreira and Fernando Moreira and Isabel Seruca},
title={Organizational Training within Digital Transformation: The ToOW Model},
booktitle={Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2017},
pages={526-532},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006366105260532},
isbn={978-989-758-248-6},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - Organizational Training within Digital Transformation: The ToOW Model
SN - 978-989-758-248-6
AU - Ferreira M.
AU - Moreira F.
AU - Seruca I.
PY - 2017
SP - 526
EP - 532
DO - 10.5220/0006366105260532