Information Needs about Public and Social Services of Portuguese Elderly

Telmo Silva, Hilma Caravau, David Campelo


In a society increasingly attentive to the problems faced by seniors it is essential to promote their independence and autonomy. Providing these citizens with adequate information to support daily decision making processes and to be alert about situations of disadvantage and inequality is a concern of several entities seeking to promote elderly empowerment. A number of gerontechnologies aimed to "add quality years to life" have appeared to stimulate healthy, active and independent life. In line with this, it is being developed the +TV4E interactive TV platform, which aims to promote the info-inclusion of Portuguese seniors through the exhibition of informative contents about public and social services on TV. This paper aims to assess the public and social services Portuguese seniors feel most in need to access information about. Findings of this exploratory study showed that the information needs of elderly are organized in the following macro-areas: health care and welfare services; social services; financial services; culture, informal; education and entertainment; security services; local authority services; and transport services.


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Paper Citation

in Harvard Style

Silva T., Caravau H. and Campelo D. (2017). Information Needs about Public and Social Services of Portuguese Elderly . In Proceedings of the 3rd International Conference on Information and Communication Technologies for Ageing Well and e-Health - Volume 1: ICT4AWE, ISBN 978-989-758-251-6, pages 46-57. DOI: 10.5220/0006284900460057

in Bibtex Style

author={Telmo Silva and Hilma Caravau and David Campelo},
title={Information Needs about Public and Social Services of Portuguese Elderly },
booktitle={Proceedings of the 3rd International Conference on Information and Communication Technologies for Ageing Well and e-Health - Volume 1: ICT4AWE,},

in EndNote Style

JO - Proceedings of the 3rd International Conference on Information and Communication Technologies for Ageing Well and e-Health - Volume 1: ICT4AWE,
TI - Information Needs about Public and Social Services of Portuguese Elderly
SN - 978-989-758-251-6
AU - Silva T.
AU - Caravau H.
AU - Campelo D.
PY - 2017
SP - 46
EP - 57
DO - 10.5220/0006284900460057