On Interaction Quality in Human-Robot Interaction

Suna Bensch, Aleksandar Jevtić, Thomas Hellström


In many complex robotics systems, interaction takes place in all directions between human, robot, and environment. Performance of such a system depends on this interaction, and a proper evaluation of a system must build on a proper modeling of interaction, a relevant set of performance metrics, and a methodology to combine metrics into a single performance value. In this paper, existing models of human-robot interaction are adapted to fit complex scenarios with one or several humans and robots. The interaction and the evaluation process is formalized, and a general method to fuse performance values over time and for several performance metrics is presented. The resulting value, denoted interaction quality, adds a dimension to ordinary performance metrics by being explicit about the interplay between performance metrics, and thereby provides a formal framework to understand, model, and address complex aspects of evaluation of human-robot interaction.


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Paper Citation

in Harvard Style

Bensch S., Jevtić A. and Hellström T. (2017). On Interaction Quality in Human-Robot Interaction . In Proceedings of the 9th International Conference on Agents and Artificial Intelligence - Volume 1: ICAART, ISBN 978-989-758-219-6, pages 182-189. DOI: 10.5220/0006191601820189

in Bibtex Style

author={Suna Bensch and Aleksandar Jevtić and Thomas Hellström},
title={On Interaction Quality in Human-Robot Interaction},
booktitle={Proceedings of the 9th International Conference on Agents and Artificial Intelligence - Volume 1: ICAART,},

in EndNote Style

JO - Proceedings of the 9th International Conference on Agents and Artificial Intelligence - Volume 1: ICAART,
TI - On Interaction Quality in Human-Robot Interaction
SN - 978-989-758-219-6
AU - Bensch S.
AU - Jevtić A.
AU - Hellström T.
PY - 2017
SP - 182
EP - 189
DO - 10.5220/0006191601820189