On the Effect of Digital Frontstores on Transforming Business Models - Concept and Use-case from the Consulting Industry

Denis Johann, Tobias Greff, Dirk Werth

Abstract

Digitization has been changing society and economy enormously for the last 15 years. Surprisingly, consulting, though acting as a key driver in the digitization of other branches, was not subject of any significant changes. The consulting process is still merely supported by ICT technologies. We develop a digital frontstore approach to easily enable digitization of consulting. This approach focuses on the interaction of consultancies with their customers and the support of those using digital technologies, especially ecommerce systems. Such a store requires to transparently and modularly offer consulting services, which is opposed to the current sales model of most consultancies. Hence, we discuss in this paper inherent implications of digitized consulting services on the business model of consulting. In order to assess our findings, we present the actual implementation of an electronic consulting store as initial design artefact. We used this artefact to evaluate our understanding of a digital consulting frontstore. This allows us to conclude our work with a summary of an expert panel reviewing our conceptual findings.

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Paper Citation


in Harvard Style

Johann D., Greff T. and Werth D. (2016). On the Effect of Digital Frontstores on Transforming Business Models - Concept and Use-case from the Consulting Industry . In Proceedings of the Sixth International Symposium on Business Modeling and Software Design - Volume 1: BMSD, ISBN 978-989-758-190-8, pages 64-72. DOI: 10.5220/0006222300640072


in Bibtex Style

@conference{bmsd16,
author={Denis Johann and Tobias Greff and Dirk Werth},
title={On the Effect of Digital Frontstores on Transforming Business Models - Concept and Use-case from the Consulting Industry},
booktitle={Proceedings of the Sixth International Symposium on Business Modeling and Software Design - Volume 1: BMSD,},
year={2016},
pages={64-72},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006222300640072},
isbn={978-989-758-190-8},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Sixth International Symposium on Business Modeling and Software Design - Volume 1: BMSD,
TI - On the Effect of Digital Frontstores on Transforming Business Models - Concept and Use-case from the Consulting Industry
SN - 978-989-758-190-8
AU - Johann D.
AU - Greff T.
AU - Werth D.
PY - 2016
SP - 64
EP - 72
DO - 10.5220/0006222300640072