Expressive Icons for the Communication of Intentions

Julio Cesar dos Reis, Cristiane Jensen, Rodrigo Bonacin, Heiko Hornung, M. Cecilia C. Baranauskas

Abstract

The mutual understanding of intentions is essential to human communication. A web-mediated communication lacks elements that are natural in face-to-face conversation. This fact requires treating intentions more explicitly in computer systems. Literature hardly explores design methods and interactive mechanisms to support users in this task. In this article, we argue that icons representing emotions play a central role as means for aiding users to express intentions. This research proposes a method to determine and refine icons aiming to represent and communicate the users’ intentions via computer systems. The work explores a theoretical framework based on Speech Act Theory and Semiotics to analyze different classes of intention. The method is experimented in a case study with 40 users and the obtained results suggest its feasibility in the process of filtering, selecting and enhancing icons to communicate intentions.

References

  1. Carretero, M., Maíz-Arévaloa C., Martíneza M. A. 2015. An analysis of expressive speech acts in online taskoriented interaction by university students. In 32nd Int. Conference of the Spanish Association of Applied Linguistics (AESLA), pp. 186 - 190.
  2. Derks D., Fischer A. H., Bos, A. E. R. 2008. The role of emotion in computer-mediated communication: A review. Computers in Human Behavior, 24, 766-785.
  3. Dresner E. & Herring S. C. 2010. Functions of the Nonverbal in CMC: Emoticons and Illocutionary Force. Communication Theory, 20, 249 - 268.
  4. Hornung, H., & Baranauskas, M. C. C. 2011. Towards a conceptual framework for interaction design for the pragmatic web. In J. A. Jacko, Human-Computer Interaction. Design and Development Approaches. Heidelberg: Verlag - Springer. pp. 72 - 81.
  5. Hornung, H.; Pereira, R.; Baranauskas, M. C. C.; Bonacin, R.; Dos Reis, J. C. 2012. Identifying Pragmatic Patterns of Collaborative Problem Solving. IADIS International Conference WWW/Internet. Madrid, Spain, pp. 379 - 387.
  6. Huang, A. H; Yen, D. C. & Zhang, X. 2008. Exploring the potential effects of emoticons. Information & Management, pp. 466 - 473.
  7. Jensen, C. J.; Dos Reis, J. C.; Bonacin, R. 2015. An Interaction Design Method to Support the Expression of User Intentions in Collaborative Systems. In 17th International Conference on Human-Computer Interaction (HCII'15). Los Angeles, CA, USA. LNCS, Springer International. Vol. 9169, pp. 214 - 226.
  8. Liu, K. 2000. Semiotics in Information Systems Engineering. Cambridge University Press.
  9. Luor T., Wu L., Lu H., Tao Y. T. 2010. The effect of emoticons in simplex and complex task-oriented communication: An empirical study of instant messaging. Comp. in Human Behavior. 26, 889 - 895.
  10. Peirce, C. S. 1931-1958. Collected Papers. Cambridge. Harvard University Press.
  11. Rocha, H. V., & Baranauskas, M. C. C. 2003. Design e Avaliação de Interfaces Humano-Computador. Campinas: NIED/UNICAMP.
  12. Searle, J. R. 1969. Speech Acts: An Essay in the Philosophy of Language. Cambridge University Press.
  13. Thoresen T. H. & Andersen H. M. 2013. The Effects of Emoticons on Perceived Competence and Intention to Act. BI Norwegian Business School.
  14. Urabe Y., Rzepka R., Araki K. 2013. Emoticon Recommendation for Japanese Computer-Mediated Communication. IEEE Seventh International Conference on Semantic Computing, pp. 25 - 31.
Download


Paper Citation


in Harvard Style

dos Reis J., Jensen C., Bonacin R., Hornung H. and Baranauskas M. (2016). Expressive Icons for the Communication of Intentions . In Proceedings of the 18th International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-758-187-8, pages 388-399. DOI: 10.5220/0005834003880399


in Bibtex Style

@conference{iceis16,
author={Julio Cesar dos Reis and Cristiane Jensen and Rodrigo Bonacin and Heiko Hornung and M. Cecilia C. Baranauskas},
title={Expressive Icons for the Communication of Intentions},
booktitle={Proceedings of the 18th International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2016},
pages={388-399},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0005834003880399},
isbn={978-989-758-187-8},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 18th International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - Expressive Icons for the Communication of Intentions
SN - 978-989-758-187-8
AU - dos Reis J.
AU - Jensen C.
AU - Bonacin R.
AU - Hornung H.
AU - Baranauskas M.
PY - 2016
SP - 388
EP - 399
DO - 10.5220/0005834003880399