Could ICT Be Harnessed for Prehospital Emergency Medical Services? - The Case of the Lebanese Red Cross

Nabil Georges Badr


Of particular interest, this paper treats Information and Communication Technologies applied to the Emergency Medical Services Division of the Lebanese Red Cross. Information for the case study is gathered through semi- structured interviews with five informants and a database of Secondary data is collected from available management reports, assessments, feasibility studies, project reporting and documentation. The case of the ICT implementation investigated in this study offers insight into an implementation of a prehospital emergency medical services. Though ICT implementations in pre-hospital care systems, are now common practice, what makes this case particular is that it is starting from a volunteer-based.


  1. Ahmed, A., Ishaque, A., & Nawaz, T. (2014). Information and communication technology introducing efficiency in Emergency Medical Services. In Management of Innovation and Technology (ICMIT), 2014 IEEE International Conference on (pp. 211-215).
  2. Alenljung, B., & Söderholm, H. M. (2015). Designing Simulation-Based Training for Prehospital Emergency Care: Participation from a Participant Perspective. In Human-Computer Interaction: Design and Evaluation (pp. 297-306). Springer International Publishing.
  3. Allen, D. K., Karanasios, S., & Norman, A. (2014). Information sharing and interoperability: the case of major incident management. European Journal of Information Systems, 23(4), 418-432.
  4. Amadi-Obi, A., Gilligan, P., Owens, N., & O'Donnell, C. (2014). Telemedicine in pre-hospital care: a review of telemedicine applications in the pre-hospital environment. International journal of emergency medicine, 7(1), 1-11.
  5. Bayram, J. D. (2007). Emergency medicine in Lebanon: overview and prospect. The Journal of emergency medicine, 32(2), 217-222.
  6. Blackwell, T. H., & Kaufman, J. S. (2002). Response time effectiveness: comparison of response time and survival in an urban emergency medical services system. Academic Emergency Medicine, 9(4), 288-295.
  7. Briones, R. L., Kuch, B., Liu, B. F., & Jin, Y. (2011). Keeping up with the digital age: How the American Red Cross uses social media to build relationships. Public Relations Review, 37(1), 37-43.
  8. Campbell, J. P., Gratton, M. C., Girkin, J. P., & Watson, W. A. (1995). Vehicle-at-scene-to-patient-access interval measured with computer-aided dispatch. Annals of emergency medicine, 25(2), 182-186.
  9. Christopher, M., & Tatham, P. (Eds.). (2014). Humanitarian logistics: Meeting the challenge of preparing for and responding to disasters. Kogan Page Publishers.
  10. Cooper, R. B., & Zmud, R. W. (1990). Information technology implementation research: a technological diffusion approach. Management science, 36(2), 123- 139.
  11. Curka, P. A., Pepe, P. E., Ginger, V. F., Sherrard, R. C., Ivy, M. V., & Zachariah, B. S. (1993). Emergency medical services priority dispatch. Annals of emergency medicine, 22(11), 1688-1695.
  12. Eisenhardt, K. M. (1989). Building theories from case study research. Academy of management review, 14(4), 532- 550.
  13. El Sayed, M. J., & Bayram, J. D. (2013). Prehospital emergency medical services in Lebanon: overview and prospects. Prehospital and disaster medicine, 28(02), 163-165.
  14. Grimshaw, D. J. (2015). ICT4D and Poverty Reduction. The International Encyclopedia of Digital Communication and Society.
  15. Kelvin, O. K., & Innocent, K. (2012). ICT in Disaster Risk Reduction: The Kenyan Experience. International Journal, 4(2).
  16. Kuwata, Y., & Takada, S. (2004). Effective emergency transportation for saving human lives. Natural hazards, 33(1), 23-46.
  17. Leppänen, M. (2012). Emergency response logistics in action: case: Finnish Red Cross ERU mission in Pakistan 2010.
  18. Macedo, H., Alves, F., Sá Silva, P., & Trigo, A. (2012). Volunteer's portal-portuguese red cross of coimbra. Global Journal on Technology, 1.
  19. McLay, L. A., & Mayorga, M. E. (2010). “Evaluating emergency medical service performance measures.” Health Care Manage. Sci., 13(2), 124-136.
  20. Meier, P. (2011). New information technologies and their impact on the humanitarian sector. International review of the Red Cross, 93(884), 1239-1263.
  21. Meier, P., & Leaning, J. (2009). Applying technology to crisis mapping and early warning in humanitarian settings. Crisis Mapping Working Paper I of III. Harvard Humanitarian Initiative.
  22. Michiels, S.I. & Van Crowder, L. (2001) 'Discovering the 'Magic Box': Local Appropriation of Information and Communication Technologies (ICTs).78 SDRE, FAO, Rome.
  23. Mung'ou, C. (2014). Kenya Red Cross Society: Opportunities and Capacity Building in Use of ICT in Disaster Management. New Media and Mass Communication, 28, 1-4.
  24. Naufal, H. (2012) “Syrian Refugees in Lebanon: The humanitarian approach under political divisions”. MPC Research Report 2012/13.
  25. Park, C. H., & Johnston, E. (2015, May). Crowdsourced, voluntary collective action in disasters. In Proceedings of the 16th Annual International Conference on Digital Government Research (pp. 329-330). ACM.
  26. Peters, J., & Hall, G. B. (1999). “Assessment of ambulance response performance using a geographic information system.” Soc. Sci. Med., 49, 1551-1566.
  27. Pradhan, A., Laefer, D., & Rasdorf, W. (2007). “Infrastructure management information system framework requirements for disasters.” J. Comput. Civ. Eng., 10.1061/ (ASCE) 0887-3801(2007)21:2(90), 90- 101.
  28. Schooley, B. L., & Horan, T. A. (2007). Towards end-toend government performance management: Case study of interorganizational information integration in emergency medical services (EMS). Government Information Quarterly, 24(4), 755-784.
  29. Sharoda, P. A. et al. (2008) “The Usefulness of Information and Communication Technologies in Crisis Response.” AMIA Annual Symposium Proceedings 2008 (2008): 561-565.
  30. Sun, J. H., & Wallis, L. A. (2012). The emergency first aid responder system model: using community members to assist life-threatening emergencies in violent, developing areas of need. Emergency medicine journal, 29(8), 673-678.
  31. Thatcher, J.B., R.S. Brower, & R.M. Mason (2006) "Organizational Fields and the Diffusion of Information Technologies within and across the Nonprofit and Public Sectors, American Review of Public Administration (36)4, pp. 437-454.
  32. Thelen, S., Schneiders, M. T., Schilberg, D., & Jeschke, S. (2014). A multifunctional telemedicine system for prehospital emergency medical services. In Automation, Communication and Cybernetics in Science and Engineering 2013/2014 (pp. 161-172). Springer International Publishing.
  33. Waikayi, L., Fearon, C., Morris, L., & McLaughlin, H. (2012). Volunteer management: an exploratory case study within the British Red Cross. Management Decision, 50(3), 349-367.
  34. Zhang, W., Gutierrez, O., Mathieson, K., & Wei, Z. (2010). Information systems research in the nonprofit context: Challenges and opportunities. Communications of the Association for Information Systems, 27(1), 1-12.
  35. Zhang, Z., & Sarcevic, A. (2015). Pre-hospital Information Use during Trauma Resuscitation. iConference 2015 Proceedings.

Paper Citation

in Harvard Style

Badr N. (2016). Could ICT Be Harnessed for Prehospital Emergency Medical Services? - The Case of the Lebanese Red Cross . In Proceedings of the 9th International Joint Conference on Biomedical Engineering Systems and Technologies - Volume 5: HEALTHINF, (BIOSTEC 2016) ISBN 978-989-758-170-0, pages 269-276. DOI: 10.5220/0005671902690276

in Bibtex Style

author={Nabil Georges Badr},
title={Could ICT Be Harnessed for Prehospital Emergency Medical Services? - The Case of the Lebanese Red Cross},
booktitle={Proceedings of the 9th International Joint Conference on Biomedical Engineering Systems and Technologies - Volume 5: HEALTHINF, (BIOSTEC 2016)},

in EndNote Style

JO - Proceedings of the 9th International Joint Conference on Biomedical Engineering Systems and Technologies - Volume 5: HEALTHINF, (BIOSTEC 2016)
TI - Could ICT Be Harnessed for Prehospital Emergency Medical Services? - The Case of the Lebanese Red Cross
SN - 978-989-758-170-0
AU - Badr N.
PY - 2016
SP - 269
EP - 276
DO - 10.5220/0005671902690276