Citizen Intention to Adopt e-Government Services in Saudi Arabia

Sulaiman A. Alateyah, Victor Chang, Richard M. Crowder, Gary B. Wills


Although e-Government has been adopted in developed countries, it has not been widely adopted in developing countries particularly in the Arab world. This explains our motivation in identifying factors that can improve the adoption of e-Government in Saudi Arabia. While there are challenges ahead for e-Government adoption, we have identified ten factors that can influence successful delivery. These factors were defined and categorized and followed by an exploratory study to examine the importance of these factors. In order to validate our hypothesis, we used questionnaires to collect the views of three groups of Saudi citizens, and use the triangulation method to validate our results. Our statistical results show that we have very low t-test value in our one sample t-test which supports our hypothesis by identifying ten important factors for Saudi citizen adoption of e-Government services. We conclude that these ten factors can determine the successful adoption of e-Government in Saudi Arabia and meet the strategic plan set by the Saudi government in accessing what is required to increase adoption.


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  29. Culture in general does influence citizens to use E-government services.
  30. Culture can affect the trust of citizens who intend to use E-government services.
  31. Sending information via network medium (e.g. Internet) is safe, which encourages me to use E-government services.
  32. Providing critical information to E-government websites can be risky, which prevents me from using the E-services.
  33. The transaction between E-government services and me is secure and influences my intention to use the online services.
  34. The low level of the transaction security which might cause Losing information, encouraging me to use the paper-based system.
  35. General security about my information, which I am concerned about, affects my intention to use E-government services.
  36. Privacy is a critical issue that citizens are afraid of when they intend to use Egovernment services.
  37. Trust in general is an important factor that influences citizens to adopt Egovernment services.
  38. Trust in Internet does not affect the intention of citizens to use E-government services.
  39. Trust in government has an impact on the intention of citizens to use Egovernment services.
  40. The design of a government's website increases my intention to use the Egovernment Services.
  41. Whenever the usefulness of a website is clear and easily perceived by me, I use the E-government services.
  42. A website's perceived ease of use influences me to use the E-government services.

Paper Citation

in Harvard Style

A. Alateyah S., Chang V., Crowder R. and B. Wills G. (2014). Citizen Intention to Adopt e-Government Services in Saudi Arabia . In Proceedings of the International Workshop on Emerging Software as a Service and Analytics - Volume 1: ESaaSA, (CLOSER 2014) ISBN 978-989-758-026-0, pages 38-45. DOI: 10.5220/0004980400380045

in Bibtex Style

author={Sulaiman A. Alateyah and Victor Chang and Richard M. Crowder and Gary B. Wills},
title={Citizen Intention to Adopt e-Government Services in Saudi Arabia},
booktitle={Proceedings of the International Workshop on Emerging Software as a Service and Analytics - Volume 1: ESaaSA, (CLOSER 2014)},

in EndNote Style

JO - Proceedings of the International Workshop on Emerging Software as a Service and Analytics - Volume 1: ESaaSA, (CLOSER 2014)
TI - Citizen Intention to Adopt e-Government Services in Saudi Arabia
SN - 978-989-758-026-0
AU - A. Alateyah S.
AU - Chang V.
AU - Crowder R.
AU - B. Wills G.
PY - 2014
SP - 38
EP - 45
DO - 10.5220/0004980400380045