CHANGING PROVIDER IN AN OUTSOURCED INFORMATION SYSTEM PROJECT - Good Practices for Knowledge Transfer

Malika Grim-Yefsah, Camille Rosenthal-Sabroux, Virginie Thion-Goasdoué

Abstract

Outsourcing information system development has become a common practice in companies. Many contributions were proposed for dealing with the management of such projects, and relationship between client and vendor. But little is known concerning the way to manage the change of service provider in an on-going project. Our study concerns the transition from an outgoing service provider to an incoming one during an outsourcing development project in a public institution. This transition mainly consists in transferring the project. The transfer involves not only materials (documents and code) but also knowledge. Based on literature on knowledge transfer, we exhibit good practices for the transition phase of an on-going outsourced project. We show how we applied these good practices on a –real- application case.

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Paper Citation


in Harvard Style

Grim-Yefsah M., Rosenthal-Sabroux C. and Thion-Goasdoué V. (2011). CHANGING PROVIDER IN AN OUTSOURCED INFORMATION SYSTEM PROJECT - Good Practices for Knowledge Transfer . In Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2011) ISBN 978-989-8425-81-2, pages 318-321. DOI: 10.5220/0003638603180321


in Bibtex Style

@conference{kmis11,
author={Malika Grim-Yefsah and Camille Rosenthal-Sabroux and Virginie Thion-Goasdoué},
title={CHANGING PROVIDER IN AN OUTSOURCED INFORMATION SYSTEM PROJECT - Good Practices for Knowledge Transfer},
booktitle={Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2011)},
year={2011},
pages={318-321},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003638603180321},
isbn={978-989-8425-81-2},
}


in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2011)
TI - CHANGING PROVIDER IN AN OUTSOURCED INFORMATION SYSTEM PROJECT - Good Practices for Knowledge Transfer
SN - 978-989-8425-81-2
AU - Grim-Yefsah M.
AU - Rosenthal-Sabroux C.
AU - Thion-Goasdoué V.
PY - 2011
SP - 318
EP - 321
DO - 10.5220/0003638603180321