USER-CENTRIC USABILITY EVALUATION FOR ENTERPRISE 2.0 PLATFORMS - A Complementary Multi-method Approach

Andreas Auinger, Dietmar Nedbal, Alexander Hochmeier, Andreas Holzinger

Abstract

Enterprise 2.0 projects offer a great potential for enabling the effective identification, generation and utilization of information and knowledge within complex organizational processes; and have a deep impact on organizational changes. This paper focuses on a usability methodology, whereby the critical success factors include (i) efficient organization, (ii) guided by organizational needs, (iii) dealing with organizational complexity, and (iv) providing end user requirements. We present a complementary multi-method approach of user-centric usability evaluation methods including eye tracking, heuristic evaluation and a feedback blog. This evaluation approach in combination with continuous user training allows comprehensive enhancement of ability and motivation of the users, which leads to excellent project performance.

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Paper Citation


in Harvard Style

Auinger A., Nedbal D., Hochmeier A. and Holzinger A. (2011). USER-CENTRIC USABILITY EVALUATION FOR ENTERPRISE 2.0 PLATFORMS - A Complementary Multi-method Approach . In Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2011) ISBN 978-989-8425-70-6, pages 119-124. DOI: 10.5220/0003521501190124


in Bibtex Style

@conference{ice-b11,
author={Andreas Auinger and Dietmar Nedbal and Alexander Hochmeier and Andreas Holzinger},
title={USER-CENTRIC USABILITY EVALUATION FOR ENTERPRISE 2.0 PLATFORMS - A Complementary Multi-method Approach},
booktitle={Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2011)},
year={2011},
pages={119-124},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003521501190124},
isbn={978-989-8425-70-6},
}


in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2011)
TI - USER-CENTRIC USABILITY EVALUATION FOR ENTERPRISE 2.0 PLATFORMS - A Complementary Multi-method Approach
SN - 978-989-8425-70-6
AU - Auinger A.
AU - Nedbal D.
AU - Hochmeier A.
AU - Holzinger A.
PY - 2011
SP - 119
EP - 124
DO - 10.5220/0003521501190124