A CROSS INDUSTRY EVALUATION OF CRITICAL SUCCESS FACTORS FOR ALIGNMENT OF STRATEGY AND BUSINESS PROCESSES - A Case Study of SMEs in the Region of Jönköping in Sweden

Marie Noel Eyenga Ondoa, Farnaz Ansari Djafari, Ulf Seigerroth

Abstract

The challenges in the global economy have forced companies to rethink the way they operate and their relations with both customers and subcontractors. To remain competitive, companies need to align their business processes with the firm’s strategy and make a strategic use of information technology. This paper addresses one of the important issues in business process management field as well as strategic alignment that is, how do we create and sustain alignment between business processes and strategy? The authors have performed a literature review in order to analyse the challenges and critical success factors in process management and business and IT alignment. The results of that investigation are the basis for developing the approach that is advocated in this paper. Four case studies have been conducted in the area of Jönköping in order to test the validity of the approach in Small and Medium Enterprises (SMEs). The results show that SMEs continuously put efforts to maintain alignment between their business processes and strategy by means of Information Technology. They usually consider people, management, IT/IS and organisational culture as most important in order to create alignment between strategy and business processes. Organisational structure and performance measurement tend to be less important.

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Paper Citation


in Harvard Style

Noel Eyenga Ondoa M., Ansari Djafari F. and Seigerroth U. (2011). A CROSS INDUSTRY EVALUATION OF CRITICAL SUCCESS FACTORS FOR ALIGNMENT OF STRATEGY AND BUSINESS PROCESSES - A Case Study of SMEs in the Region of Jönköping in Sweden . In Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 4: ICEIS, ISBN 978-989-8425-56-0, pages 338-347. DOI: 10.5220/0003468303380347


in Bibtex Style

@conference{iceis11,
author={Marie Noel Eyenga Ondoa and Farnaz Ansari Djafari and Ulf Seigerroth},
title={A CROSS INDUSTRY EVALUATION OF CRITICAL SUCCESS FACTORS FOR ALIGNMENT OF STRATEGY AND BUSINESS PROCESSES - A Case Study of SMEs in the Region of Jönköping in Sweden},
booktitle={Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 4: ICEIS,},
year={2011},
pages={338-347},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003468303380347},
isbn={978-989-8425-56-0},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 4: ICEIS,
TI - A CROSS INDUSTRY EVALUATION OF CRITICAL SUCCESS FACTORS FOR ALIGNMENT OF STRATEGY AND BUSINESS PROCESSES - A Case Study of SMEs in the Region of Jönköping in Sweden
SN - 978-989-8425-56-0
AU - Noel Eyenga Ondoa M.
AU - Ansari Djafari F.
AU - Seigerroth U.
PY - 2011
SP - 338
EP - 347
DO - 10.5220/0003468303380347