SERVICE SCIENCE - Introducing Service Networks Performance Analytics

Noel Carroll, Ita Richardson, Eoin Whelan


Although services are delivered across dispersed complex service eco-systems, monitoring performance becomes a difficult task. This paper explores a number of areas to support the development of service performance analytics within the discipline of service science. The paper provides a comprehensive account for the need to introduce modelling techniques to address the significant research void and explains how actor network theory (ANT) can be introduced as one of the core theories to examine service operations and performance. ANT sets out to develop an understanding on both how and why networks exist and to understand processes co-creation between human and non-human actors. By examining performance, this paper draws our attention towards the need to formulate methods to examine service network key performance indicators and the need to model service interaction, structure, and behaviour which impact on performance and consequently on service evolution.


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Paper Citation

in Harvard Style

Carroll N., Richardson I. and Whelan E. (2011). SERVICE SCIENCE - Introducing Service Networks Performance Analytics . In Proceedings of the 1st International Conference on Cloud Computing and Services Science - Volume 1: CLOSER, ISBN 978-989-8425-52-2, pages 253-259. DOI: 10.5220/0003357002530259

in Bibtex Style

author={Noel Carroll and Ita Richardson and Eoin Whelan},
title={SERVICE SCIENCE - Introducing Service Networks Performance Analytics},
booktitle={Proceedings of the 1st International Conference on Cloud Computing and Services Science - Volume 1: CLOSER,},

in EndNote Style

JO - Proceedings of the 1st International Conference on Cloud Computing and Services Science - Volume 1: CLOSER,
TI - SERVICE SCIENCE - Introducing Service Networks Performance Analytics
SN - 978-989-8425-52-2
AU - Carroll N.
AU - Richardson I.
AU - Whelan E.
PY - 2011
SP - 253
EP - 259
DO - 10.5220/0003357002530259