Shatha Al-Haddad, Peter N. Hyland


Governments world wide have been, increasingly, implementing e-government initiatives for their potential significant benefits; among which is delivering better services to citizens through increasing citizens’ convenience, satisfaction, and independency; and saving their time, effort, and cost. Achieving each benefit is an objective to these governments; and fulfilling each objective is considered a critical success factor. Hence, governments need to assess whether they were able to obtain their preset goals, and to which degree they were able to do so. This study merely focuses on the citizens’ perspective of the evaluation. However, the relevant literature seem to lack adequate studies that propose such evaluation tool that is sufficient and has been reliably validated. Therefore, the purpose of this study is to fill this gap by proposing a conceptual model which measures the e-government performance from citizens’ perspective and their psychological and tangible benefits. While developing the model we also consider the attributes which impact citizens’ perceptions and obtained values which, in turn, influence their adoption.


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Paper Citation

in Harvard Style

Al-Haddad S. and N. Hyland P. (2011). DEVELOPING A MODEL OF CITIZENS’ PERCEPTION OF E-GOVERNMENT SYSTEM PERFORMANCE AND THEIR ATTAINED BENEFIT . In Proceedings of the 7th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST, ISBN 978-989-8425-51-5, pages 447-456. DOI: 10.5220/0003335504470456

in Bibtex Style

author={Shatha Al-Haddad and Peter N. Hyland},
booktitle={Proceedings of the 7th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST,},

in EndNote Style

JO - Proceedings of the 7th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST,
SN - 978-989-8425-51-5
AU - Al-Haddad S.
AU - N. Hyland P.
PY - 2011
SP - 447
EP - 456
DO - 10.5220/0003335504470456