ADDRESSING E-GOVERNMENT WEBSITE USABILITY - A Users’ Centred Evaluation

Zhao Huang, Laurence Brooks

Abstract

The challenge of greater users’ participation with e-government remains a significant issue. E-government website usability has been found to be one of the major reasons influencing users’ interaction, which needs to be addressed when developing e-government. This empirical study evaluates a current e-government website, to identify specific usability problems. Based on the identified problems, the design solutions are proposed, redesigned and evaluated in order to develop a more usable e-government website. The results indicate that with the proposed design solutions provision, the identified usability problems have been addressed. Such improvements may promote overall usability of e-government and make better users’ task performance. These are beneficial for designers to further develop their e-government usability.

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Paper Citation


in Harvard Style

Huang Z. and Brooks L. (2011). ADDRESSING E-GOVERNMENT WEBSITE USABILITY - A Users’ Centred Evaluation . In Proceedings of the 7th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST, ISBN 978-989-8425-51-5, pages 173-183. DOI: 10.5220/0003272201730183


in Bibtex Style

@conference{webist11,
author={Zhao Huang and Laurence Brooks},
title={ADDRESSING E-GOVERNMENT WEBSITE USABILITY - A Users’ Centred Evaluation},
booktitle={Proceedings of the 7th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST,},
year={2011},
pages={173-183},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003272201730183},
isbn={978-989-8425-51-5},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 7th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST,
TI - ADDRESSING E-GOVERNMENT WEBSITE USABILITY - A Users’ Centred Evaluation
SN - 978-989-8425-51-5
AU - Huang Z.
AU - Brooks L.
PY - 2011
SP - 173
EP - 183
DO - 10.5220/0003272201730183