ACTION-BASED ANALYSIS OF BUSINESS PROCESSES

Reuven Karni, Maya Lincoln

2008

Abstract

We suggest a method for supporting the management of a business process suite through reliance on an action-based viewpoint. We abstract the action verb from each process descriptor, and perform a verb frequency analysis. Through a Pareto approach those common to a large number of processes are identified. Semantic analysis of these significant actions provides three directions for BPM support: locating actions in the planning, execution or control domain; identifying common procedures to be implemented; and ascertaining where operational consistency and coordination is required between organizational units.

References

  1. Karni, R., & Meiren, T., 2005. SERVLAB: a laboratory for the support of service research. 18th International Conference on Production Research, University of Salerno, Italy.
  2. Lincoln, M., & Karni, R., 2003. A generic business function framework for industrial enterprises. 17th ICPR Conference, Blacksburg, VA.
  3. Maddern, H., Maull, R., & Smart, A., 2004. Understanding business process management: evidence from UK financial services. 11th Annual EUROMA Conference: Operations Management as a Change Agent, INSEAD, Fontainebleau.
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Paper Citation


in Harvard Style

Karni R. and Lincoln M. (2008). ACTION-BASED ANALYSIS OF BUSINESS PROCESSES . In Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 3: ICEIS, ISBN 978-989-8111-38-8, pages 239-243. DOI: 10.5220/0001694902390243


in Bibtex Style

@conference{iceis08,
author={Reuven Karni and Maya Lincoln},
title={ACTION-BASED ANALYSIS OF BUSINESS PROCESSES},
booktitle={Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 3: ICEIS,},
year={2008},
pages={239-243},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001694902390243},
isbn={978-989-8111-38-8},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 3: ICEIS,
TI - ACTION-BASED ANALYSIS OF BUSINESS PROCESSES
SN - 978-989-8111-38-8
AU - Karni R.
AU - Lincoln M.
PY - 2008
SP - 239
EP - 243
DO - 10.5220/0001694902390243