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8 Papers

A Social Framework to Underpin Collective Awareness in BPM

Authors: Nuno Pina Gonçalves , Sérgio Salazar , Francisco Cascão and José António S. Pereira

Affiliation: Polithecnical Institute of Setúbal, Portugal

Digital Object Identifier: 10.5220/0004179903350340

Proceedings of RDBPM 2012/IC3K, ISBN: 978-989-8565-31-0

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People are changing the way how they interact with the internet. They are using it to connect virtually with other people for sharing ideas, opinions about a specific item/product or process. BPM involves a detailed analysis of the organization, and often a change in organizational structure. Organisations will be able to reach additional benefits in the usage of BPM Software and Social Software for the coordination of activities that involve processes and it supports new communication patterns between costumers and enterprise. The solution found was the combination of social technology and Business Process Management. This paper proposes a framework focused on design and analysis stage in BPM life cycle that enables all the stakeholders to interact and share knowledge in order to fill some of the existing gaps in BPM life cycle, creating a harnessing collective awareness.

e-Business - An Online Shop in the Area of Technical and Scientific Publications

Topics: Usability; Pragmatic Web

Authors: José António S. Pereira , Paulo Pita , Élsio Santos and Joaquim Filipe

Affiliation: Polithecnical Institute of Setúbal, Portugal

Digital Object Identifier: 10.5220/0004163402890293

Proceedings of ICE-B 2012/ICETE, ISBN: 978-989-8565-23-5

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The explosive growth of the world-wide-web and the emergence of e-commerce enabled the development of recommender systems that became to an independent emerged research area in the mid-1990s. The recommender systems are used to solve the prediction problem or the top-N recommendation problem. However, recommendation systems feel ever more the pressure related to a change on users habits. In order to capture users interests it is necessary a representation of information about an individual user. Our Online Shop in the Area of Technical and Scientific Publications intends to add the best of the user-based collaborative filtering and content-based collaborative filtering methodologies into a single hybrid methodology in order to answer some issues raised about new users and new items added to the recommender system. And also try to combine inference and prediction to assist the user in finding content that is of personal interest or even combine data mining techniques to provide recommendations.
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Collaboration and e-Services

Pragmatic Web

Web Information Systems and Technologies

e-Business

Usability

Web Interfaces and Applications
Enterprise Information Systems

Usability and Ergonomics

On the Generation of Dynamic Business Indicators

Topics: Software Development; Business Intelligence Applications; Information Extraction

Authors: Fábio Alexandre Pereira dos Santos , Rui César das Neves and Joaquim Belo Filipe

Affiliation: Instituto Politécnico de Setúbal, Portugal

Digital Object Identifier: 10.5220/0004199603900394

Proceedings of KDIR 2012/IC3K, ISBN: 978-989-8565-29-7

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While information is rapidly gaining relevance to the organizations, systems that help companies analyse that information need to improve their effectiveness in several layers. We address, in our on-going research work, mainly the presentation layer and business layer of software systems development. The aim of this position paper is to discuss how to develop a system that is as flexible and configurable as possible, which allows multiple methods of analysing and visualizing the relevant data to an organization, allowing them to define certain views on business data with appropriate graphics. One of the values from this system is the domain of technology in a controlled environment, because it helps solving a specific problem, since it is both a generic tool, autonomously and with a high degree of adaptability. Flexibility will go hand-in-hand with ensuring the consistence of the data model, i.e. the data being analyzed by an user must respect syntactic and semantic constraints when relations to each other created in the organization’s logic. This feature prevents the user to attempt to connect data that aren’t related. Based on the existing data types described on metadata in the data model, the system provides the users with a list of possible graphical representations for the selected information type. This list will be filtered in order to allow the user to select only graphical representation types that are appropriate to the selected data types. This is an innovative feature, in the sense that the system constrains the selection of the visualization elements thus avoiding potential conceptual errors.
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Artificial Intelligence

Knowledge Discovery and Information Retrieval

Software Development

Business Intelligence Applications

Knowledge-Based Systems

Symbolic Systems
Information Extraction

Social-GTD for Collaborative Activity Support in Organizations

Authors: Filipe Alexandre da Silva Mariano and Joaquim Belo Lopes Filipe

Affiliation: Instituto Politécnico de Setúbal, Portugal

Digital Object Identifier: 10.5220/0004193103410345

Proceedings of RDBPM 2012/IC3K, ISBN: 978-989-8565-31-0

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Activities management in organizations is of utmost importance for optimizing the effectiveness of business processes. Time is one of the important factors in this context, so time management becomes an important aspect that needs appropriate theoretical support. Our research work is based on work done in personal management but we propose an adaptation of a particular methodology to the organizational context. This work-in-progress includes the development of an information system for collaborative activity support in organizations based on a matrix structure, which can collect and manage available actions, providing each organizational unit the capability of sharing and managing information/resources.

BUSINESS PROCESSES UNDERPINNING INFORMATION SYSTEMS - A Higher Education Institution’s Framework

Authors: Sérgio Paulino , Nuno Pina Gonçalves and Tiago Silva

Affiliation: Instituto Politécnico de Setúbal, Escola Superior de Tecnolo, Portugal

Digital Object Identifier: 10.5220/0003266802260235

Proceedings of ICISO 2010, ISBN: 978-989-8425-26-3

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Organizations have increasingly raised concerns in relation to its processes and the quality of service. There are many methodologies for management processes such as Business Process Management (BPM) and Software Oriented Architecture (SOA). These methodologies alone do not seem to be able to cover all the specific model of Higher Education Institutions (HEI), and it is necessary to integrate Process Management methodologies with Organizational Semiotics to obtain the necessary signals for quality management. With the help of Semiotic Pentagram Framework (SPF), Dynamic Essential Modelling of Organizations (DEMO), Language Action Perspective (LAP) and the Theory of Organized Activity (TOA) we present a framework adapted to the HEI where, after reviewing the options regarding the semiotics, we choose to use the Semiotic Pentagram Framework. The various views of the SPF scheme cover larger part of the HEI activities and needs process. To do that, we will use an approach to Strategic and Business Information Systems. Our objective is to apply the framework at one of IPS schools - Superior School of Health (ESS).

MULTI-AGENT SYSTEMS IN INTELLIGENT PERVASIVE SPACES

Author: Joaquim Filipe

Affiliation: Instituto Politécnico de Setúbal, Portugal

Digital Object Identifier: 10.5220/0003258800090016

Proceedings of ICISO 2010, ISBN: 978-989-8425-26-3

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This paper describes an agent model based on social psychology and also on the concept of organisational semiotics information fields to provide a conceptual infrastructure for designing multi-agent systems in intelligent pervasive spaces. Since ‘information’ is an ill-defined word we prefer to adopt the semiotics framework, which uses the ‘sign’ as the elementary concept. Information as a composition of signs is then analyzed at different levels, including syntax, semantics, pragmatics and the social level. Based on different properties of signs, found at different semiotic levels, we adopt the EDA agent model (an acronym for its three component modules: Epistemic-Deontic-Axiological). Intelligent pervasive spaces are ICT-enhanced physical and social spaces, differing from traditional pervasive computing on the focus, which in pervasive spaces is essentially social instead of technological (Liu et al., 2010). Agents are often described in terms of their internal structure, emphasizing their autonomy even in social settings involving communication and coordination. In this paper we suggest that agents can be seen both as individual and social entities, simultaneously. The norm-based multi-agent social architecture defined in this paper is flexible enough to accommodate changes in social structure, including changes in role specification, and representation of inter-subjective social objects.

NOMIS: A Human Centred Modelling Approach of Information Systems

Authors: José Cordeiro 1 and Joaquim Filipe 2

Affiliations: 1 Polytechnic Institute of Setúbal / INSTICC, Portugal , 2 Instituto Politécnico de Setúbal, Portugal

Digital Object Identifier: 10.5220/0004465200170035

Proceedings of I-WEST 2010, ISBN: 978-989-8425-44-7

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Current approaches to information systems (IS) still ignore its human nature resulting too often in technical IS project failures. One of the reasons seems to be their scientific and technical bias following a philosophical objectivist stance. One way to overcome this narrow view is to use a paradigm that takes properly into account the human element, his behaviour and his distinct characteristics within organisational and business domains. This is the purpose of Human Relativism (HR) a new philosophical stance centred in the human element and focused in the externalisation of his behaviour namely human actions. In order to introduce, describe and propose a suitable approach to IS development following HR principles this paper introduces NOMIS, a normative modelling approach for IS. NOMIS integrates the key notions and views of three IS socio-technical approaches, namely Organisational Semiotics, the Theory of Organised Activity and Enterprise Ontology in a coherent and consistent human-centred modelling approach. The new vision provided by NOMIS is intended to furnish a more realistic, comprehensive, and concise modelling of IS reality. In this paper some examples of this vision expressed by NOMIS views and some of its specific representation diagrams will be shown applied to an empirical case study of a library system.

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